Online capacity problem - backup failing with Final error: 0xe0008703

[Ian_L]

Hi,

Trying to perform a backup and the test runs keep failing with final error: 0xe0008703. When the job runs in non test mode (overnight) it fails with a timeout and the only thing that appears in the log is that a media mount was requested at 20:30:06 (time the backup should start) and that is all.

The actual error message from the test runs is :

Completed status: Failed Expand AllCollapse All
Job Information
Server name : CLIENTNAME-SBS1
Job name    : TestRun 00004 of Backup 00002
Job log     : C:\Program Files\Symantec\Backup Exec\Data\BEX_CLIENTNAME-SBS1_00019.xml
Device name : Iomega 1
 

Test Run Job Information
Credentials CheckDevice       : \\CLIENTNAME-SBS1, C:
Check status : SuccessDevice       : \\CLIENTNAME-SBS1, E:
Check status : SuccessDevice       : \\CLIENTNAME-SBS1, \\CLIENTNAME-SBS1\Microsoft Information Store\First Storage Group
Check status : SuccessDevice       : \\CLIENTNAME-SBS1, SystemState
Check status : SuccessDevice       : \\horizonbox.CLIENTNAME.local, \\horizonbox.CLIENTNAME.local\HorizonData
Check status : SuccessDevice       : \\horizonbox.CLIENTNAME.local, \\horizonbox.CLIENTNAME.local\Horizon
Check status : SuccessDevice       : \\horizonbox.CLIENTNAME.local, \\horizonbox.CLIENTNAME.local\ACT Backups
Check status : Success

Media Capacity Check
Device    : Iomega 1
Online append capacity   : 0.000 MB
Online overwrite capacity: 0.000 MB
Total append capacity    : 57,665 MB
Total overwrite capacity : 87,003 MB
Capacity check status    : Failed

Miscellaneous            : 

Media Check

Online media check   : Insufficient online or nearline media is available to start job.
Overwrite media check: There is no media online or nearline that can be overwritten or the job has been marked append/terminate.
Media check status   : Failed

Backup job name : Backup 00002
Test run status : Fail
Media protection: Overwrite Target device   : Iomega 1
Target media    : Iomega Data
Set Total byte count: 34,514,076,338
 

Job Completion Status
Job started     : 19 August 2009 10:58:07
Job ended       : 19 August 2009 11:25:41
Final error: 0xe0008703 - Job failed running its test run. See logfile for details.
Final error category: Job Errors
Completed status: Failed


We are attempting to backup about 35Gb of information to an Iomega Rev 120Gb (Native) drive so there is loads of space. The media set is set to be overwriteable. The backup option  'When this job begins' is set to 'Overwrite'.

It looks like for some reason the media is not considered 'online' I think :S

Even though if I look in Media -> Media Location -> Online Media I can see the disc. THe details are :

Medial Label : Tuesday
Media Description : (Blank Media)
Allocated Date : 19/08/2009 10:57:12
Media Set : Scratch Media
Media Location : Iomega1
Overwrite Protection Until : Overwriteable (Scratch Media)
Appendable Until L: Not Appendable
Used Capacity : 0 bytes of 100.3Gb
Data : 0 Bytes
Compression Ratio : <empty field>

How do I get Backup Exec to recognise the media and then write to it?

Thanks in advance

[Ian_L]

Should mention that the Iomega Rev 120Gb is an external USB version, not an internal SATA version.

Probably relevant!

Cheers

[Ian_L · Accepted solution]

Erasing the tape appears to have solved the test run issue. Also I found this : http://seer.entsupport.symantec.com/docs/263679.htm

Strikes me that we need

a) Improved error reporting and
b) An option to erase/initialise a backup target

Anyway - will mark as solved and this as the solution if the backup runs without incident tonight.