Oracle database not visible

[G_Batchellor]

I have just completed the install of a new Oracle server. I have installed the Oracle agent and open file agent. I used the BEWSOAGT_5030_269805.zip file to install the Oracle agent and the documentation in http://seer.support.veritas.com/docs/230036.htm to set up the user. The databases are moved to the new server and the old server is still on until I complete the move. I "see" the new Oracle server in the selections list but I only see the Archived Logfiles and Database control file in it. On the other server I could select the individual databases as well. Do you have any suggestions as to what I did wrong?
Oracle 10.g - Veritas version 10.0, both on Windows 2003.

[Gauri_Ketkar]

Hi,

In order to resolve this issue we would like to the version of the oracle and your environment .

Also refer to the Technote given below :

Although the Backup Exec Agent for Oracle has been properly configured, the database is not seen from the Backup Selections tab.
http://seer.support.veritas.com/docs/242766.htm

Update us on the same and revert for any further Query
Hope this will help you

Thank you,
Gauri

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm



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[G_Batchellor]

The version of Oracle is 10.g running on a Windows 2003 standard version server. Veritas is version 10 running on Windows 2003 enterprise server. The settings you asked to change were already in that configuration but I did redo them and start and stop the services. No effect.