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Please help with - 0xe00084f4 - An unknown error has occurred.

Renan_Niero
Not applicable

‎09-04-2008 05:34 AM

Hello all,

 

Well, just to begin....I'm beggin for help.

I just don't know what else to do....I'm almost throwing my server down the window....... =\

The thing is:

 

I'm getting this "0xe00084f4 - An unknown error has occurred." for a couple of weeks, and nothing that I've done worked to solve the issue.

 

My environment:

 

- Dell Poweredge 2950

- PV124-T

- Adaptec SCSI Card 3916 - Ultra160 SCSI - (Driver ver: 5.2.3790.3959 - 1/10/2002 by Microsoft)

- Windows Server 2003 Ent. x64

- BackupExec 11d - Hotfix 48

- IBM Ultrium III Tape Drive - (Driver ver: 5.1.37.0 - 12/2/2008 by Symantec)

- Dell PowerVault 124T Autoloader (Driver ver: 2.4.1.0 - 11/1/2008 by Dell)

- BE Modules installed: BE for Windows Servers, Remote Agent and Advanced Disk-based Backup Option

 

Issue reported:

Click an error below to locate it in the job log
 
Backup- server.domain.com
An unknown error occurred on device "IBM 1".V-79-57344-34036 - An unknown error has occurred.

 

I've updated everything, rebooted, lost hair....I just don't know which other step to take!

 

Please help me!!!!!!!!

 

Regards,

 

Renan Niero

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1 REPLY 1

Dan_Wakeman
Level 4

‎06-17-2009 12:02 PM

This is how I finally fixed the same error after a lot of effort and failed attempts.

Test your tape drive to be sure it works outside of Backup Exec. I had an HP drive. Go to hp.com/go/tape. Find the link under "value added software" for "Library and Tape Tools", click that link, download the software. L&TT is a free diagnostic tool for HP tape drives and libraries. If it works, the problem is within Backup Exec. (I was using 12.5 with the very latest drivers, literally posted this week).
  1. Disable the tape drive in Backup Exec (right click on it)
  2. Delete the tape drive in Backup Exec (right click again, need to disable first) This must be done in Backup Exec! Doing the same in Windows Device Manager and rebooting did not fix the problem.
  3. Stop all the Backup Exec services (I did this with services manager & confirmed in Windows Services)
  4. Start all the Backup Exec services
  5. Start Backup Exec
  6. The tape drive should be re-detected.

Dan
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