Poor BackupExec Support

[Exeuser]

have been sitting here to wait for the call for more than 2 hours. Even the call had scheduled but still nothing happened. I can’t leave even to get a cup of coffee because if you missed the call, you have to reschedule it since when you call the tech support, the engineer assigned to the case (08631104) will be never available. What’s the poor service!

[CraigV]

..it happens. Best bet if they don't contact you is to get hold of a Symantec employee here on the Connect site (lmosla, VJware, SuperBrain) and PM them your case number and see if they can escalate it.

The other option is to post your query here and see if 1 of the forum members can help you fix the issue.

Thanks!

[pkh]

If your case is not getting anywhere, request for the duty manager who is supposed to sort things out.