Problem with AOFO and Shadow Copy Components

[Steve_Rogers]

I�m having trouble on our Exchange server with the function of AOFO and Shadow Copy Components� Here�s some troubleshooting steps I�ve already taken:

1.When I select the AOFO option to back up the C: partition, the backup hangs while taking a Snapshot.
2.If I only select �Shadow Copy Components�, the backup hangs in pre-processing.
3.If I select de-select AOFO, select the C: partition, and de-select Shadow Copy Components, I get a completed backup.
4.If I run NTBACKUP, I get a successful backup of the System State.
5.I have tried backing up to tape and to disk, with the same results.
6.Exchange Information Store on E: backs up OK w Exchange Agent

Does anyone have any ideas on how to deal with this problem? I�d sleep better if I knew we could get a reliable backup of our Exchange Server�s C: partition!

HELP!


Environment:
�Windows Server 2003 w SP1
�Backup Exec 10.1d w SP2
�Domain Controller
�Exchange Server 2003 (Installed on E: Partition)

VSSADMIN List Writers Results:

C:\>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {72da87bb-77c3-446b-aa9f-5f90940798d4}
State: Stable
Last error: No error

Writer name: 'MSDEWriter'
Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
Writer Instance Id: {579c978e-b197-41b2-8afd-052f60eeb959}
State: Stable
Last error: No error

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {232d9282-05e8-4242-ae5f-005d7065aded}
State: Stable
Last error: No error

Writer name: 'Microsoft Exchange Writer'
Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
Writer Instance Id: {25cde180-6fcb-4172-9b05-af39b69543f2}
State: Stable
Last error: No error

Writer name: 'FRS Writer'
Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
Writer Instance Id: {fe1db87c-2ffc-4046-802e-a408bab1b137}
State: Stable
Last error: No error

Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {1f365e96-af2d-44f7-acc4-a8259a8a6572}
State: Stable
Last error: No error

Writer name: 'Event Log Writer'
Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
Writer Instance Id: {5806b764-21c6-43f3-b9d5-0314a067e098}
State: Stable
Last error: No error

Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {95816061-f3a4-49e1-b901-d83081febf0f}
State: Stable
Last error: No error

Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
Writer Instance Id: {28b95f0e-e120-4ac1-a245-dd77cff7584f}
State: Stable
Last error: No error

Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {b7ddd44e-4a17-4e88-a459-720dabf2ad7d}
State: Stable
Last error: No error

Writer name: 'NTDS'
Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
Writer Instance Id: {296e5647-329f-4f3a-887b-831ecbca5ab0}
State: Stable
Last error: No error

[shweta_rege]

Hello,


-- Are you backing up the Exchange data with Advanced open file option?


-- It is recommended not to use Aofo Option durning the Exchange backup..


Kindly refer the following Document for the same:

What is the intended use of the Open File Option and the Advanced Open File Option?


http://support.veritas.com/docs/263784



Thank you,

Shweta

[Steve_Rogers]

You're question is not relevant to my problem.

I'm running a separate backup job to get a complete backup of the OS C: partition, including Shadow Copy Components. This backup is hanging if I run either of these jobs where I:
1.Select Shadow Copy Components exclusively (with AOFO)
OR
2.Select the C: volume with AOFO

Exchange is not on the C: partition. It is installed on the E: partition, and I?m getting a successful backup of the Information Store using the Exchange Agent. I?m NOT using the AOFO for backing up the Information Store.

My problem is that Backup Exec is not working when Microsoft Shadow Copy Services are being used to back up the C: partition. Microsoft NTBACKUP works fine and will back up the C: partition and the System State, so Microsoft says this is a Symantec/Veritas issue.

Can you help?

[Steve_Rogers]

Clarification:
Item 1 above should say:
1. Select Shadow Copy Components exclusively (with or without AOFO)

[Steve_Rogers]

Does anyone have any ideas on how to solve this?