Problem with BE2010 and server in other domain

[BW84]

Hi,

i have problem with backup. I push install remote agent to this machine, I type domain name, domain user of this machine and install works (service works at this server). But when i want to create new backup job i can't see this server ...

Any ideas/suggestion ? 

[I_T_Guy]

Check the publishing settings of the remote agent on the remote server, which you are looking to backup.

Follow http://www.symantec.com/docs/TECH65151

[BW84]

can i backup with BE 12,5 or 2010 Analysis Services ? 

[AmolB]

1) Its recommended to use Media server and Remote Agent of the same version.

2) Try to add the remote server in the user defined selections.

3)  In BE console, click on Network->Logon Account->New-> make an entry of the credentials which 

    you had used while installing remote agent. Also while configuring backups for the cross domain 

    server select the above credentials.

[BW84]

ok, i check this. I see my server name there but i think i must put there IP address. When i write this adress shows me an error:

"The trust relationship between the remote agent and the media server cannot be established.

A communication failure has occurred"

[AmolB · Accepted solution]

If its BE2010R3 then refer to http://www.symantec.com/docs/TECH159323

[BW84]

AmolZeroCool

still, the same problem ... 

i have in agent my devices name and IP ... i use domain user from this other domain ... 

[CraigV]

OK, so logically it should look like this under the user accounts section under Network and Security within BE:

Domain1\Admin_Account (used on your media server, and default account)

Domain2\Admin_Account2 (user account with admin rights in the remote domain for the server you will try to back up)

Then open up your selection list, right-click it and choose: User-defined selection. Put in the IP address of the remote server. Then browse to it, and when it asks you for a username/password to connect to it, choose the account for Domain2.

The other alternative is to trust the domains with each other meaning you can use the Domain1 admin account, but that is not always feasible.