Problems Restoring Mailboxes Exchange 2007

[jwashburn]

We use Backup Exec 11d and Exchange 2007.  We backup to tape using the Exhange agent, we have no issues.  We are doing a full backup.  When I browse the tapes while making a restore, I can see mailboxes, messages, etc.  No problem.

Here is the problem.  I have 2 users who were deleted and need to be recoverd.  The store is 65gbs and takes 5 hours to restore.  We have tried restoring at least 5 times and we cannot get the users to come back.  We have tried using Exchange Recovery Groups, we have tried just doing 1 user at a time and having the system recreate the user, we have created a dummy user and tried having the system redirect the mailboxes to another user.  All with no luck.  I end up with the database, and all the logs files in my temp directory.  Backup exec reports 100% success but nothing is every getting restored.

Any ideas?

[Ben_L_]

Can you tell me the patch level you are on for Backup Exec and the remote agent running on the Exchange server?

[jwashburn]

From Help About

Media Server Version 11.0 Rev 7170

Administration Console Version 110.0 Rev 7170

Installed Updates

Service Pack 2

Hot Fix 31,32,33,34

Exchange is running 2007 with SP1 and the agent is version 11.0.7170

Job Log for Restore 00140

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Completed status: Successful Expand AllCollapse AllJob Information

Job server: HQBACK01Job name: Restore 00140Job started: Thursday, January 24, 2008 at 1:09:15 PMJob type: RestoreJob Log: BEX_HQBACK01_02703.xml

Job Operation - Restore

Server - hqexclstr

Drive and media mount requested: 1/24/2008 1:09:20 PM

Drive and media information from media mount: 1/24/2008 1:10:24 PMRobotic Library Name: HP 1Drive Name: HP 2Slot: 25Media Label: AJ0458L3Media GUID: {542e3278-88ff-4d30-9160-e0c1a28bc7ba}Overwrite Protected Until: 1/22/2008 8:40:05 PMAppendable Until: 12/30/9999 4:00:00 PM
All Media Used AJ0458L3

Network control connection is established between 127.0.0.1:3880 <--> 127.0.0.1:10000 Network data connection is established between 127.0.0.1:3883 <--> 127.0.0.1:3882 Set Information - \\hqexclstr\Microsoft Information Store\SRES Storage Group Restore Set Information

Restoring data to \\hqexclstr\Microsoft Information Store\SRES Storage Group .Storage Media #4: " Media created 10/4/2007 9:27:07 PM "Backup performed on 1/16/2008 at 9:21 PMBackup set #341: " Exchange Information Stores Full "

Restore started on 1/24/2008 at 1:11:07 PM.

Restore Set Detail Information

Log FilesDirectory SRES Mailbox Store

Restore completed on 1/24/2008 at 6:27:16 PM.

Restore Set Summary

Restored 2 Exchange Server storesProcessed 62,706,972,780 bytes in  5 hours,  16 minutes, and  9 seconds.Throughput rate: 189 MB/min

Set Information - \\hqexclstr\Microsoft Information Store\SRES Storage Group Restore Set Information

Restoring data to \\hqexclstr\Microsoft Information Store\SRES Storage Group .Storage Media #4: "  "Backup performed on 1/16/2008 at 9:21 PMBackup set #341: " Exchange Information Stores Full "

Restore started on 1/24/2008 at 6:28:00 PM.Restore completed on 1/24/2008 at 6:28:00 PM.

Restore Set Summary

Restored 0 Exchange Server storesProcessed 0 bytes in  1 second.Throughput rate: 0.000 MB/min

Job Completion Status

Job ended: Thursday, January 24, 2008 at 6:30:37 PMCompleted status: Successful

Message Edited by jwashburn on 01-25-2008 08:53 AM

[Ben_L_]

Can you give me the file version of beremote.exe on the exchange server as well?