Problems with 10.1d SP2 update, CAS and Media server comms

[Eric_Jones]

We recently successfully applied service pack 2 to our Backup Exec 10.1d server, which is also a Central Administration server. We followed the instructions and disabled comms between our CAS and a remote media server installation. However, after restarting BE on the CAS, we cannot re-establish comms with the remote media server. It appears in the list of managed media server, but all of the status columns read "Unavailable."

We've used BEUtility to check database consistency, and run database repair, and it claims everything is fine (the managed media server appears in the BEUtility screen as "normal." But nothing we can do can get comms working again between the CAS and the remote MMS.

Can anyone assist?

Many thanks -

[padmaja_rajopad]

Hi,

Did you apply the service pack to the MMS as well..?

Also read:

Important information about upgrading Backup Exec Centralized Admin Server Option (CASO) environments.

http://support.veritas.com/docs/279163

Regards
Padmaja

[Eric_Jones]

Yes, the SP was applied to the MMS. No change. The MMS was uninstalled, then reinstalled. No change. SP was reapplied to reinstalled version. No change.

[Michael_Middleb]

I just ran into the same issue. The fix was found here...

http://forums.symantec.com/discussions/thread.jspa?threadID=55913&messageID=4403587

In a nutshell:
- Stop BE services on all servers
- Find the "msgq*.dat" file on each server and rename it to .old
- Start the CASO servers services
- Start the MMS Services.

Good Luck!