Problems with daily backup

[jering]

OS: Windows Small Business Server 2003 w/SP1
Application: Backupexec for Windows server 9.1 w/SP4

You can see screenshots of the errors here:
http://www.jan-egil.net/backup

As you can see it fails on different times, on some days the backup is almost complete when it fails, and other days it can be 0 bytes written.

Since the problem started we have tried the following:
-Upgraded to latest firmware on the backupdevice
-Upgraded to latest servicepack on Backupexec
-Repaired the Backupexec-installation (Add/remove programs, Change, Repair)
-Renamed the "Catalogs"-folder so it was re-created
-Restarted the server and the backup device

The backupdevice was bought for about a month ago because the old on failed.
Also the tapes are brand new.

Before we used the "Append to media, overwrite if no appendable media is available", but yesterday I tried to set it to "Overwrite media", but it made no difference.

I`m beginning to get out of ideas on what to try now, so I really would appreciate some suggestions regarding this issue.

[Deepali_Badave]

Hello,

Are you backing up local server or is it a remote server?

Are you getting this problem while backing up databases like exchange or SQL?

What are the errors in the event logs?

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[jering]

Hi

It`s a local server.
Both Exchange and SQL.

The errors are shown on the screenshots at www.jan-egil.net/backup

[priya_khire]

Hello,

Refer to the following technotes:

http://support.veritas.com/docs/246967
http://support.veritas.com/docs/240947

If the issue persiste, try the steps below:
- take a backup on a backup to disk folder and verify the results
- In the schedule tab time window, you have specified 23:00 as the start time and 23:59 in the not later then windows. Try increasing that time, eg. you can put 02:00 in that windows or 21:00 which refer to 21:00 the next day. This might help.

Revert if the issue persists.

Note : If we do not receive your reply within two business days, this post would be marked �assumed answered� and would be moved to �answered questions� pool.

Regards.

[jering]

I tried to run a backup-job with NTBackup:

Backup Status
Operation: Backup
Active backup destination: DLT
Media name: "Daglig - tape 1"

The device reported an error on a request to MS_UpdateNtmsOmidInfo.
Error reported: 11.
There may be a hardware or media problem.
Please check the system event log for relevant failures.
An inconsistency was encountered on the media in DLT. Do not append to this media.
The operation was ended.
Backup completed on 24.07.2006 at 17:08.
Directories: 0
Files: 0
Bytes: 0
Time: 1 second

Error: C: is not a valid drive, or you do not have access.

The operation was ended.
Backup completed on 24.07.2006 at 17:08.
Directories: 0
Files: 0
Bytes: 0
Time: 1 second

----------------------

The operation did not successfully complete.

----------------------


And here is the events generated in the application log:

Event Type: Information
Event Source: NTBackup
Event Category: None
Event ID: 8018
Date: 24.07.2006
Time: 17:14:37
User: N/A
Computer: HEIMDALSRV
Description:
Begin Operation

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8017
Date: 24.07.2006
Time: 17:14:43
User: N/A
Computer: HEIMDALSRV
Description:
NTBackup error: 'The device reported an error on a request to MS_UpdateNtmsOmidInfo.
Error reported: 11.
There may be a hardware or media problem.
Please check the system event log for relevant failures.'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8017
Date: 24.07.2006
Time: 17:14:43
User: N/A
Computer: HEIMDALSRV
Description:
NTBackup error: 'An inconsistency was encountered on the media in DLT. Do not append to this media.'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8001
Date: 24.07.2006
Time: 17:14:43
User: N/A
Computer: HEIMDALSRV
Description:
End Backup of ' ' 'Warnings or errors were encountered.'

Verify:
Mode:
Type:

Consult the backup report for more details.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8001
Date: 24.07.2006
Time: 17:14:53
User: N/A
Computer: HEIMDALSRV
Description:
End Backup of ' ' 'Warnings or errors were encountered.'

Verify:
Mode:
Type:

Consult the backup report for more details.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8019
Date: 24.07.2006
Time: 17:14:53
User: N/A
Computer: HEIMDALSRV
Description:
End Operation: Warnings or errors were encountered.
Consult the backup report for more details.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


So I`m starting to wonder if it could be a hardware-related problem...

[Amruta_Bhide]

Hello Jan,
If NTBackup is giving an Hardware Error this is mostly a Hardware issue.

Please check for Hardware errors (7,9,11,15) in your System logs.

Thanks
Regards.

[jering]

Event Type:Error
Event Source:dlttape
Event Category:None
Event ID:7
Date:26.05.2005
Time:01:08:33
User:N/A
Computer:HEIMDALSRV
Description:
The device, \Device\Tape0, has a bad block.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type:Error
Event Source:adpu160m
Event Category:None
Event ID:11
Date:02.03.2006
Time:04:09:45
User:N/A
Computer:HEIMDALSRV
Description:
The driver detected a controller error on \Device\Scsi\adpu160m1.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type:Error
Event Source:hpqdlt
Event Category:None
Event ID:11
Date:07.07.2006
Time:01:25:23
User:N/A
Computer:HEIMDALSRV
Description:
The driver detected a controller error on \Device\Tape0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type:Error
Event Source:hpqdlt
Event Category:None
Event ID:15
Date:10.07.2006
Time:10:12:40
User:N/A
Computer:HEIMDALSRV
Description:
The device, \Device\Tape0, is not ready for access yet.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type:Error
Event Source:dlttape
Event Category:None
Event ID:15
Date:02.03.2006
Time:04:09:29
User:N/A
Computer:HEIMDALSRV
Description:
The device, \Device\Tape0, is not ready for access yet.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type:Error
Event Source:dlttape
Event Category:None
Event ID:15
Date:22.12.2005
Time:18:11:19
User:N/A
Computer:HEIMDALSRV
Description:
The device, \Device\Tape0, is not ready for access yet.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Should I just buy a new SCSI-controller and see if it corrects the problem?

[Asma_Tamboli]

Hello,

Please check out the following documents to control Event IDs 7, 9, 11 and 15:

http://support.microsoft.com/kb/154690/en-us

http://support.veritas.com/docs/241684

Hope it helps!

Regards,

Asma