RALUS: Access denied to directory [dir] - Access is denied

[Wulfert_Hop]

Hello all,

When backing up our linux server with RALUS, we get some errors: Access denied to directory V-79-57344-33928 - Access is denied.

User root is used to backup this server.
All files are accessible.

When I start a restore job and go to the directories in question, I do see some files which look oke. But there are files missing!

The files which are missing are generaly files with long file names (e.g. 40 chars).

Is this a bug? limitation? a setting that i missed?

Thanks in advance,

Wulfert

[Shilpa_pawar_2]

Hi Wulfert,

The above error occurs because Backup Exec is unable to read the characters in the UNIX/Linux file system that are non EUC encoded
Perform the following at the remote Linux/UNIX computer:

1. Stop the RALUS by executing the command /etc/init.d/VRTSralus stop

2. The configuration file of the RALUS is the RALUS.cfg, located in the path /etc/VRTSralus on the remote UNIX/Linux server.

3. Open the RALUS.cfg in a text editor such as vi and locate the following line:

Software\VERITAS\Backup Exec\Engine\RALUS\Encoder=

4. Add the following to the above line: LATIN-1. The new line should like this:

Software\VERITAS\Backup Exec\Engine\RALUS\Encoder=LATIN-1

5. Execute the command /etc/init.d/VRTSralus start to start the RALUS on the remote Linux/UNIX server.

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[Wulfert_Hop]

Hi Shilpa,

Many thanks, problem solved!