I have been experiencing backup failures due to RAWS being unavaiable. I tried to install several hotfixes and SP2 and SP3. I log a consistant error in the applications log as follows SuperSocket Info: Connection listen (shared memory (lpc)): error 5 and the MSI rolls back the install and prompts me to seek assistance I also tried extracting the file from the exe and running the install from the run command with the command suggested getting the exact same error as above.
Kindly update on the issue if you have tried solution given by Mr Samir Abed.
Regards
NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.
I followed the instructions to re-insatll the raws service but it appears the r_server.exe file has been completely removed from the system. I have recently been promoted to sys admin for this system and have not found a useable backup that predates the removal. I 've looked for a replacment file with no luck. This is a fully patched versiond of windows server 2003, it is a standalone D/C on a small network (single server). Still no luck. Thanks for your help it is deeply appreciated.
I uninstalled and re-installed, Good news the backup exec remote service agent is now running. I've set up schedule and will set it to test this evening. The bad news i I get the same eoor when trying to patch the product with service pack 3. Perhaps I have to cut my losses here and let thsi system work this way for now.
Post a new thread with a fresh \WINDOWS\Bkupinst.log file (delete it and reproduce the issue) details of the encountered error, I'll check it tomorrow, have to leave.
The original issue is solved, it's dinner time here in Paris :)
