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Support

Ralus Client Unable to Connect

nocaccount
Level 2

‎09-17-2009 05:21 PM

Hello, 

Having some difficulty getting the Ralus Client for Linux/Unix functioning on a new install. Users, groups and passwords have all been verified to be set correctly. Network connectivity has also been tested and verified. Tests have been performed with NO firewalls of any kind (iptables etc) and yield the same results.

The client is attempting to connect to a Windows 2003 Server running Backup Exec 12.

Linux (hostname omitted) 2.6.23.17-88.fc7 #1 SMP Thu May 15 00:02:29 EDT 2008 x86_64 x86_64 x86_64 GNU/Linux

Fedora release 7 (Moonshine)

# cat ralus.ver

ralus=2213.8

mdm=MDM_v0.0.3497

vxms=VxMS_v4.4-026

It was installed from the package:

BEWS_12.5.2213_LINUX-UNIX-MAC-SAP_AGENTS.tar.gz

 

Output of the config file:

 

# cat ralus.cfg

Software\Symantec\Backup Exec For Windows\Backup Exec\Agent Browser\TcpIp\AdvertisementPort=6101

Software\Symantec\Backup Exec For Windows\Backup Exec\Debug\AgentConfig=0

Software\Symantec\Backup Exec For Windows\Backup Exec\Debug\VXBSAlevel=

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertise All=1

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertise Now=0

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertisement Purge=0

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertising Disabled=0

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Advertising Interval Minutes=240

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Agent Directory List 1=10.0.0.1

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Auto Discovery Enabled=1

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Logging\RANT NDMP Debug Level=0

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\ShowTSAFS=

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemExclude1=/mnt/nss/pools/

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemExclude2=/mnt/nss/.pools/

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemExclude3=/_admin/*.*

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude1=devpts

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude2=proc

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude3=sysfs

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude4=rpc_pipefs

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude5=tmpfs

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude6=ftp

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\SystemFSTypeExclude7=ntfs

Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\VfmPath=/opt/VRTSralus/VRTSvxms

 

Additional dependency info:

 

# ldd /opt/VRTSralus/bin/beremote

        linux-vdso.so.1 =>  (0x00007fff099fd000)

        libvxACEI.so.3 => /opt/VRTSralus/bin/libvxACEI.so.3 (0x00002aaaaaaad000)

        libvxTAOI.so.3 => /opt/VRTSralus/bin/libvxTAOI.so.3 (0x00002aaaaad51000)

        libvxcrypto.so => /opt/VRTSralus/bin/libvxcrypto.so (0x00002aaaab08e000)

        libvxustdio.so => /opt/VRTSralus/bin/libvxustdio.so (0x00002aaaab2cb000)

        libvxicui18n.so => /opt/VRTSralus/bin/libvxicui18n.so (0x00002aaaab3e1000)

        libvxicuuc.so => /opt/VRTSralus/bin/libvxicuuc.so (0x00002aaaab5e1000)

        libvxicudata.so => /opt/VRTSralus/bin/libvxicudata.so (0x00002aaaab7c7000)

        libdl.so.2 => /lib64/libdl.so.2 (0x00000030c8800000)

        libpthread.so.0 => /lib64/libpthread.so.0 (0x00000030c9000000)

        librt.so.1 => /lib64/librt.so.1 (0x00000030ca000000)

        libcrypt.so.1 => /lib64/libcrypt.so.1 (0x00000030ca400000)

        libbetools.so => /opt/VRTSralus/bin/libbetools.so (0x00002aaaac0e1000)

        libbe_util.so => /opt/VRTSralus/bin/libbe_util.so (0x00002aaaac22c000)

        libbebsdu.so => /opt/VRTSralus/bin/libbebsdu.so (0x00002aaaac3d3000)

        libbeengsvr.so => /opt/VRTSralus/bin/libbeengsvr.so (0x00002aaaac4e2000)

        libbestdutl.so => /opt/VRTSralus/bin/libbestdutl.so (0x00002aaaaca70000)

        libbedsvx.so => /opt/VRTSralus/bin/libbedsvx.so (0x00002aaaacb7f000)

        libbedscomn.so => /opt/VRTSralus/bin/libbedscomn.so (0x00002aaaaccd2000)

        libbedssmsp.so => /opt/VRTSralus/bin/libbedssmsp.so (0x00002aaaace07000)

        libbenetapi.so => /opt/VRTSralus/bin/libbenetapi.so (0x00002aaaacf10000)

        libbenettcp.so => /opt/VRTSralus/bin/libbenettcp.so (0x00002aaaad014000)

        libbenetns.so => /opt/VRTSralus/bin/libbenetns.so (0x00002aaaad118000)

        libbenetutl.so => /opt/VRTSralus/bin/libbenetutl.so (0x00002aaaad21e000)

        libndmp_dsss.so => /opt/VRTSralus/bin/libndmp_dsss.so (0x00002aaaad321000)

        libeng_dsss.so => /opt/VRTSralus/bin/libeng_dsss.so (0x00002aaaad428000)

        libndmp_tpfmt.so => /opt/VRTSralus/bin/libndmp_tpfmt.so (0x00002aaaad542000)

        libndmp_loops.so => /opt/VRTSralus/bin/libndmp_loops.so (0x00002aaaad68a000)

        libndmpcomm.so => /opt/VRTSralus/bin/libndmpcomm.so (0x00002aaaad7f4000)

        libnrdscommon.so => /opt/VRTSralus/bin/libnrdscommon.so (0x00002aaaad93e000)

        libnrdsmessage.so => /opt/VRTSralus/bin/libnrdsmessage.so (0x00002aaaada4b000)

        libnrdsnet.so => /opt/VRTSralus/bin/libnrdsnet.so (0x00002aaaadb57000)

        libnrdsparameter.so => /opt/VRTSralus/bin/libnrdsparameter.so (0x00002aaaadc5f000)

        libsmstools.so => /opt/VRTSralus/bin/libsmstools.so (0x00002aaaadd70000)

        libbesocket.so => /opt/VRTSralus/bin/libbesocket.so (0x00002aaaade77000)

        libbecluster.so => /opt/VRTSralus/bin/libbecluster.so (0x00002aaaadfbe000)

        libbedssms.so => /opt/VRTSralus/bin/libbedssms.so (0x00002aaaae0c0000)

        libndmpclient.so => /opt/VRTSralus/bin/libndmpclient.so (0x00002aaaae1ea000)

        libdbsb.so => /opt/VRTSralus/bin/libdbsb.so (0x00002aaaae2f2000)

        libtapesrvr.so => /opt/VRTSralus/bin/libtapesrvr.so (0x00002aaaae3f9000)

        libDeviceIo.so => /opt/VRTSralus/bin/libDeviceIo.so (0x00002aaaae50b000)

        libbescsicap.so => /opt/VRTSralus/bin/libbescsicap.so (0x00002aaaae843000)

        libstdc++.so.5 => /usr/lib64/libstdc++.so.5 (0x00002aaaaea6b000)

        libm.so.6 => /lib64/libm.so.6 (0x00000030c8c00000)

        libgcc_s.so.1 => /lib64/libgcc_s.so.1 (0x00000030cb000000)

        libc.so.6 => /lib64/libc.so.6 (0x00000030c8400000)

        /lib64/ld-linux-x86-64.so.2 (0x00000030c8000000)

        libutil.so.1 => /lib64/libutil.so.1 (0x00000030d1800000)

 

Output of an attempted connection session:

 

aed4b230 Thu Sep 17 16:42:50 2009 : Starting BE Remote Agent

aed4b230 Thu Sep 17 16:42:50 2009 : Requested no generation of log file

aed4b230 Thu Sep 17 16:42:50 2009 : No configuration file specified.  Using default.

aed4b230 Thu Sep 17 16:42:50 2009 : Log to console: enabled

aed4b230 Thu Sep 17 16:42:50 2009 : Successfully set the supplementary groups of the process

aed4b230 Thu Sep 17 16:42:50 2009 : Initialized locks for SSL callbacks

aed4b230 Thu Sep 17 16:42:50 2009 : Starting NDMP processor

aed4b230 Thu Sep 17 16:42:50 2009 : NDMPDMainThreadFunc spawned: grpid=1, tid=1084229968

40a00950 Thu Sep 17 16:42:50 2009 : FS_InitFileSys

40a00950 Thu Sep 17 16:42:50 2009 :   libbedsnt5.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedssql2.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedsxchg.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedsxese.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedsmbox.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedspush.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedsnote.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedsmdoc.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedssps2.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedssps3.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedsupfs.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedsshadow.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedsoffhost.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   loaded libbedsvx.so

40a00950 Thu Sep 17 16:42:50 2009 :   loaded libbedsrman.so

40a00950 Thu Sep 17 16:42:50 2009 :   loaded libbedssms.so

40a00950 Thu Sep 17 16:42:50 2009 :   loaded libbedssmsp.so

40a00950 Thu Sep 17 16:42:50 2009 :   libbedsra.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   libbedsdb2.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 :   loaded libbedsedir.so

40a00950 Thu Sep 17 16:42:50 2009 :   libbedsvmesx.so could not be loaded: 0x       2 (2)

40a00950 Thu Sep 17 16:42:50 2009 : Initializing FSs

40a00950 Thu Sep 17 16:42:50 2009 : FS 1 failed to initialize: 0xE000FE46

40a00950 Thu Sep 17 16:42:50 2009 : Function called: RMAN_InitFileSys

40a00950 Thu Sep 17 16:42:50 2009 : Using 'UTF-8' Encoding.

40a00950 Thu Sep 17 16:42:50 2009 : Using vfm path /opt/VRTSralus/VRTSvxms from config.

40a00950 Thu Sep 17 16:42:50 2009 : Sucessfully set VFM_PRIVATE_ROOT env to /opt/VRTSralus/VRTSvxms.

40a00950 Thu Sep 17 16:42:50 2009 : VFM_PRIVATE_ROOT was set with value /opt/VRTSralus/VRTSvxms

40a00950 Thu Sep 17 16:42:50 2009 :      VXMS Initialization OK.

40a00950 Thu Sep 17 16:42:50 2009 : Detected Mounted Filesystem: type <ext3> mounted at </>

40a00950 Thu Sep 17 16:42:50 2009 : Detected Mounted Filesystem: type <proc> mounted at </proc>

40a00950 Thu Sep 17 16:42:50 2009 : Detected Mounted Filesystem: type <sysfs> mounted at </sys>

40a00950 Thu Sep 17 16:42:50 2009 : Detected Mounted Filesystem: type <devpts> mounted at </dev/pts>

40a00950 Thu Sep 17 16:42:50 2009 : Detected Mounted Filesystem: type <ext3> mounted at </boot>

40a00950 Thu Sep 17 16:42:50 2009 : Detected Mounted Filesystem: type <tmpfs> mounted at </dev/shm>

40a00950 Thu Sep 17 16:42:50 2009 : Detected Mounted Filesystem: type <binfmt_misc> mounted at </proc/sys/fs/binfmt_misc>

40a00950 Thu Sep 17 16:42:50 2009 : Detected Mounted Filesystem: type <rpc_pipefs> mounted at </var/lib/nfs/rpc_pipefs>

40a00950 Thu Sep 17 16:42:50 2009 : Detected Mounted Filesystem: type <fusectl> mounted at </sys/fs/fuse/connections>

40a00950 Thu Sep 17 16:42:50 2009 : Detected Mounted Filesystem: type <nfsd> mounted at </proc/fs/nfsd>

40a00950 Thu Sep 17 16:42:50 2009 : Successfully resolved the "ndmp" service to port: 10000 (host order)

40a00950 Thu Sep 17 16:42:50 2009 : BETCPListener successfully installed a signal handler for SIGTERM

40a00950 Thu Sep 17 16:42:50 2009 : BETCPListener::BETCPListener: This system appears to be a Dual IP system

40a00950 Thu Sep 17 16:42:50 2009 : BETCPListener::BETCPListener: Successfully set the IPV6_V6ONLY option, this listener may behave as Dual Stack listener

40a00950 Thu Sep 17 16:42:50 2009 : Started NDMP Listener on port 10000

41e02950 Thu Sep 17 16:43:00 2009 : NrdsAdvertiserThread: advertisement cycle started.

41e02950 Thu Sep 17 16:43:00 2009 : RMAN_EnumSelfDLE: AgentConfig GetOracleDBNames returned error. If Oracle Agent is installed, please run AgentConfig.

41e02950 Thu Sep 17 16:43:00 2009 : NrdsAdvertiserThread: EnumSelfDLE for file system 14 returned 0(0x0) and 0 DLEs

41e02950 Thu Sep 17 16:43:00 2009 : BENetConfigEx: Successfully refreshed adapter information.

41e02950 Thu Sep 17 16:43:00 2009 : NrdsAdvertiserThread: EnumSelfDLE for file system 22 returned 0(0x0) and 1 DLEs

41e02950 Thu Sep 17 16:43:00 2009 : NrdsAdvertiserThread: Nrds Message Len : 208.

41e02950 Thu Sep 17 16:43:00 2009 : VX_RemoveDLE: DestroyDLE()

41e02950 Thu Sep 17 16:43:00 2009 : This instance of BETCPListener was not requested to install a signal handler and hence will not install one!

41e02950 Thu Sep 17 16:43:00 2009 : ConnectToServerEndPoint: dest=10.0.0.1, service=6101

41e02950 Thu Sep 17 16:43:00 2009 : CreateConnection type=0 on socket 5 via BESocket OK

41e02950 Thu Sep 17 16:43:00 2009 : NrdsAdvertiserThread: send of Database type 22 subtype 0 to target=10.0.0.1 port=6101 succeeded

41e02950 Thu Sep 17 16:43:00 2009 : NrdsAdvertiserThread: advertisement cycle complete.  Waiting 240 minutes before advertising again.

42803950 Thu Sep 17 16:43:05 2009 : NrdsAdvertiserThread: negative (purge) advertisement cycle started.

42803950 Thu Sep 17 16:43:05 2009 : NrdsAdvertiserThread: no purge is pending.

42803950 Thu Sep 17 16:43:05 2009 : NrdsAdvertiserThread: negative (purge) advertisement cycle complete.  Waiting 240 minutes before advertising again.

40a00950 Thu Sep 17 16:43:28 2009 : Control connection accepted : connection established between end-points 10.168.1.10:10000 and 10.0.0.1:3989

43204950 Thu Sep 17 16:43:28 2009 : ndmp_readit: Caught message on closed connection. Socket 0x5 len 0x0

43204950 Thu Sep 17 16:43:28 2009 : ndmp_readit: ErrorCode :: 0 :

43204950 Thu Sep 17 16:43:28 2009 : FreeFormatEnv( cur_fmt=0 )

43204950 Thu Sep 17 16:43:28 2009 : FreeFormatEnv( cur_fmt=0 )

 

The advertisement of the client shows up on the windows server. When trying to create a new job (debug above) from the windows server and select the client, the following message is generated:

“An error was encountered while trying to browse the contents of (hostname here). A network connection to server could not be established.”

The option to create, choose a user is never even presented.

 

Any assistance with this issue would be greatly appreciated.

Thanks.

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4 REPLIES 4

Colin_Weaver
Moderator
Moderator
Employee Accredited Certified

‎09-18-2009 01:03 AM

 Well it might have something to do with Fedora not being listed on the Software Compatibility Lists on 12.0 or 12.5
12.0 = ftp://exftpp.symantec.com/pub/support/products/Backup_Exec_for_WindowsNT/295304.pdf
12.5 = ftp://exftpp.symantec.com/pub/support/products/Backup_Exec_for_WindowsNT/295304.pdf
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nocaccount
Level 2

‎09-18-2009 08:40 AM

Colin,

Thank you for the response.

I do see that Fedora is not specifically listed in the compatibility list for supported operating systems, however with Fedora being built on the same core as RHEL it seems that it should work. We do have systems with the client running on CentOS (which is also the same backend and not on the list) without issue.

Does anyone have any other suggestions or input?

Thanks.
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Symboy
Level 6
Accredited Certified

‎09-18-2009 10:15 AM

 Just check if you are able to telnet to port 10000 from BE server to the client  just in case if that port is being occupied by a different application . If that's the case , you can change the port number to something other than 10000 for NDMP in the services file on Fedora .

also try ./beremote --log -console and  see if it gives any output.



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nocaccount
Level 2

‎09-18-2009 10:32 AM

Hi Zaki,

I appreciate the respose. Connectivity on port 10000 is good and that is the strange part indeed. The last portion of my first post contains the output of ./beremote --log-console. If you look at that output you can see where the client actually establishes a connection to the server when it is selected from the list of systems. The connection is then very quickly closed for some unknown reason. I can confirm that port 10000 is not in use on the system.

Any other ideas/input welcome.

Thanks again.
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