Ralus agent crashed on Novell OES Linux server

[Andrew2007]

I would much appreciate any help with the following problem:

I'm using BackupExec 11D (with recent patches), backing up our Novell OES Linux Servers (fully patched) using the ralus agent.

On a regular basis the backup of these OES Linux servers stop with the following error:

V-79-57344-65072 - The connection to target system has been lost.  Backup set canceled.

When I check the Linux server I find that the backup agent is no longer loaded (it has crashed?).

This seems much more frequent on servers with larger data volumes.

In the /etc/VRTSralus/ralus.cfg file we have set "ShowTSAFS=1", this is so the NSS rights are backed up.  I've tried temporarily unsetting this value and the backups are a bit reliable but they still disconnect now and again.

Many thanks,

Andrew.

[Andrew2007]

Any ideas anyone?...

[mamnmamn]

Hi,

I am haveing the same issue with VRTSralus. Did you ever find an answer?

[Andrew2007]

Afraid not, no answer at all.  The Ralus agent still crashes every now and then for no reason.

[meet]

Is Novell OES Linux server installed on 64 bit or 32 bit architecture?

[mamnmamn]

Hi,

To update you to my issue. I spent some time with Symantec support on the phone but they just said they would only support VRTSralus on RHEL5. I use Centos 5 and they won't touch it. They have said that they are looking at supporting other Linux flavours though.

If you want them to develop a version for your dist then enter a post at link below;

http://engweb.symantec.com/enhancement/

I am having to live with the crashes. I have a script that runs every 2 mins at backup times to start the service if it is not running.

mamnmamn