01-03-2013 05:37 AM
Hello,
I have been searching these forums for a few hours and have seen this issue and put in place a few of them (shutdown the server and tape drive then power cycle server etc.). I have found this not to work. I did have the symantec drivers for the IBM Ultrium-HH5, but just to give it a go I tried out the IBM drivers. Though I am unsure this will actually work. Currently I am rebooting the server with the different drivers so a screenshot would yield no help here. I am just wondering if after this it still does not work and I reinstall the drivers and it still doesn't work. Could it be that it is because it is a VM? I'm really at a loss here because it can see all the tapes in the drive, but it cannot communicate to the robotics or something. Thanks for any help that I get. Have a great day!
Thanks
Solved! Go to Solution.
01-03-2013 08:11 AM
Sorry Gurvinder but in this instance if customer is using a virtual machine as a media server and expecting access to a physical tape drive or libary there is no point in logging a case unless a physcial setup has the same problem. This is why this type of setup is defined in the SCL as an Alternative Configuration.
01-03-2013 06:16 AM
01-03-2013 06:24 AM
01-03-2013 06:41 AM
Sorry your reply came up after I had submitted the other. Do you know of any configurations I would have to do to get this resolved?
01-03-2013 06:49 AM
It seems my config is correct from the article you provided.
01-03-2013 07:07 AM
better to open a case with tech support but this would fall under Alternate configuration as per the article I gave you.
01-03-2013 08:11 AM
Sorry Gurvinder but in this instance if customer is using a virtual machine as a media server and expecting access to a physical tape drive or libary there is no point in logging a case unless a physcial setup has the same problem. This is why this type of setup is defined in the SCL as an Alternative Configuration.