Remote Agent Not detected

[Barnabus86]

Getting a job failed with the error Remote Agent Not detected (Backup Exec 2010 R3).

Have reinstalled the remote agent on the remote server, but still getting the same result. When i try to browse to the server through a selection list I am able to see the server but unable to select anything (shows as none).

Can telnet via port 10000 from the Backup exec server to the remote host.

On the remote host if I open the remote agent utility I notice that there is nothing under the security tab. I then tried going back onto the backup server and selecting 'Establist Trust Relationship'. I had no errors while doing this, but still nothing appeared.

My next step was to enable debugging and check the log file. I have attached this below. Any further ideas?

[3964] 05/16/12 10:24:32 [push]               - Opened debug log file C:\Program Files\Symantec\Backup Exec\RAWS\logs\SERVER-beremote00.log
[3964] 05/16/12 10:24:32 [push]               - Checking service rights and pending reboots.
[3964] 05/16/12 10:24:32 [push]               - Checking for pending install reboot.
[3964] 05/16/12 10:24:32 [push]               -  Pending install reboot not detected.
[3964] 05/16/12 10:24:32 [push]               - Checking to see if start up checks have been disabled.
[3964] 05/16/12 10:24:32 [push]               - No start up checks have been disabled.
[3964] 05/16/12 10:24:32 [push]               - Opening process token.
[3964] 05/16/12 10:24:32 [push]               - Getting token SID.
[3964] 05/16/12 10:24:32 [push]               - Got current SID: 'S-1-5-18'.
[3964] 05/16/12 10:24:32 [push]               - Checking for local system account.
[3964] 05/16/12 10:24:32 [push]               - Got local system SID: 'S-1-5-18'.
[3964] 05/16/12 10:24:32 [push]               - Running as local system account.  No more checks will be done.
[3964] 05/16/12 10:24:32                      - Error accessing regkey: Software\Symantec\Backup Exec For Windows\Open File Option\ConfigOrphaned snaped can't be cleaned up. Maybe a privilage issue
[3964] 05/16/12 10:24:32 [besc]               - CleanupOrphanedSnapshots(). Lauching cleanup thread..
[3964] 05/16/12 10:24:32 [besc]               - CleanupOrphanedSnapshots(). Cleanup thread lauched. Exiting.
[2560] 05/16/12 10:24:32 [fsys\shared]        - FS_InitFileSys
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsnt5.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   bedsadc.dll could not be loaded: The specified module could not be found.
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedssql2.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   bedsxchg.dll could not be loaded: The specified module could not be found.
[2560] 05/16/12 10:24:32 [fsys\jet]           - VirtApi DLL WAS LOADED FROM VirtApi.dll.
[2560] 05/16/12 10:24:32 [fsys\jet]           - VirtApi DLL load check succeeded.
[2560] 05/16/12 10:24:32 [fsys\jet]           - Virtual DB's WILL BE USED!
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsxese.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsmbox.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   bedspush.dll could not be loaded: The specified module could not be found.
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsnote.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsmdoc.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedssps2.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedssps3.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsupfs.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsshadow.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsoffhost.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   bedsdpm.dll could not be loaded: The specified module could not be found.
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedscps.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   bedsvx.dll could not be loaded: The specified module could not be found.
[2560] 05/16/12 10:24:32 [fsys\shared]        -   bedsorcl.dll could not be loaded: The specified module could not be found.
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedssmsp.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsra.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsrman.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsdb2.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsss.dll
[2560] 05/16/12 10:24:32 [fsys\jet]           - VirtApi DLL WAS LOADED FROM VirtApi.dll.
[2560] 05/16/12 10:24:32 [fsys\jet]           - VirtApi DLL load check succeeded.
[2560] 05/16/12 10:24:32 [fsys\jet]           - Virtual DB's WILL BE USED!
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsadgran.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsev.dll
[2560] 05/16/12 10:24:32 [beutil]             - Failed to open EV Install key (SOFTWARE\KVS\Enterprise Vault\Install).
[2560] 05/16/12 10:24:32 [inc]                - [AgentID:25] ... failed to load bedstrace.dll.
[2560] 05/16/12 10:24:32 [fsys\shared]        - FS_DleGen: Failure to create debug trace object at line number 111
[2560] 05/16/12 10:24:32 [inc]                - [AgentID:2a] ... failed to load bedstrace.dll.
[2560] 05/16/12 10:24:32 [fsys\shared]        - FS_DleGen: Failure to create debug trace object at line number 111
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsvrtsrv.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsvmvcb.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   bedsspn.dll could not be loaded: The specified module could not be found.
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsNTFSArchive.dll
[2560] 05/16/12 10:24:32 [fsys\mb2]           - MapiDll::Initialize() ... default MAPI32.DLL is loaded
[2560] 05/16/12 10:24:32 [fsys\mb2]           - MapiDll::Initialize() ... failed to get 'MAPIInitialize' (0x7f)
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded BedsExchMailArchival.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   loaded bedsevm.dll
[2560] 05/16/12 10:24:32 [fsys\shared]        -   bedsdfsr.dll could not be loaded: The specified module could not be found.
[2560] 05/16/12 10:24:32 [fsys\shared]        - Initializing FSs
[2560] 05/16/12 10:24:32 [fsys\ntfs]          - Adding Windows 2008 files to move directly into place
[2560] 05/16/12 10:24:32 [fsys\mb2]           - calling mapi initialize
[2560] 05/16/12 10:24:32 [fsys\mb2]           - Mailbox: InitializeDAPI failed.
[2560] 05/16/12 10:24:32 [fsys\notes2]        - Notes Agent:CLNPartitions::InitializeLNUCJWrapper
[2560] 05/16/12 10:24:32 [fsys\notes2]        - Notes Agent:CLNPartitions::InitializeLNUCJWrapper - Exiting[0]
[2560] 05/16/12 10:24:32 [fsys\notes2]        - Notes Agent:CLNPartitions::InitializeAllVolumes
[2560] 05/16/12 10:24:32 [fsys\notes2]        - Notes Agent - CLNVolume::InitInstance - ReturnValue[0]
[2560] 05/16/12 10:24:32 [fsys\notes2]        - Notes Agent - CLNVolume::InitInstance - ReturnValue[0]
[2560] 05/16/12 10:24:32 [fsys\notes2]        - Notes Agent - CLNVolume::InitInstance - ReturnValue[0]
[2560] 05/16/12 10:24:32 [fsys\notes2]        - Notes Agent:CLNPartitions::InitializeAllVolumes - Exiting[0]
[2560] 05/16/12 10:24:32 [fsys\notes2]        - Notes Agent:CLNPartitions::InitInstance - Exiting[2]
[2560] 05/16/12 10:24:32 [fsys\oracle]        - Function called: RMAN_InitFileSys
[2560] 05/16/12 10:24:32 [engidrapi]          - IsIDRInProgressPriv: 0x0
[2560] 05/16/12 10:24:32 [engidrapi]          - IsIDRInProgressPriv: 0x0
[2560] 05/16/12 10:24:32 [fsys\shadow]        - Informational: Initializing the BeDiskFind library 'BEDiskFind.dll' in SHADOW::InitBeDiskFindHelperApis
[2560] 05/16/12 10:24:32 [fsys\shadow]        - Informational: BeDiskFind library 'BEDiskFind.dll' initialized in SHADOW::InitBeDiskFindHelperApis
[2560] 05/16/12 10:24:32 [fsys\shadow]        - Informational: Initializing the BeDisk library 'BeDisk.dll' in SHADOW::InitBeDiskHelperApis
[2560] 05/16/12 10:24:32 [fsys\shadow]        - Informational: BeDisk library 'BeDisk.dll' initialized in SHADOW::InitBeDiskHelperApis
[3924] 05/16/12 10:24:32 [fsys\mb2\edbprov]   - Event: Global\RxService CREATED
[2560] 05/16/12 10:24:32 [fsys\ese]           - first load attempt of esebcli2.dll failed: The specified module could not be found.
[2560] 05/16/12 10:24:32 [fsys\ese]           - Looking for esebcli2.dll in sysetm path
[2560] 05/16/12 10:24:32 [fsys\ese]           - never found EseBcli2.dll
[2560] 05/16/12 10:24:32 [fsys\ese]           - esebcli2.dll not loaded
[2560] 05/16/12 10:24:32 [fsys\shared]        - *** MSExchangeIS failed to get binary path
[2560] 05/16/12 10:24:32 [fsys\protsrvs\cps]  - Status Unknown (0x00000002) opening Cps registry key 'Software\Symantec\Backup Exec CPS' in CPS::InitCpsHelperApis:376
[2560] 05/16/12 10:24:32 [fsys\protsrvs\cps]  - Informational: Initializing the Cps library 'C:\Program Files\Symantec\Continuous Protection Server\Services\CPSVersion.dll' in CPS::InitCpsHelperApis:407
[2560] 05/16/12 10:24:32 [fsys\protsrvs\cps]  - Status Unknown (0x0000007E) loading Cps library 'C:\Program Files\Symantec\Continuous Protection Server\Services\CPSVersion.dll' in CPS::InitCpsHelperApis:414
[2560] 05/16/12 10:24:32 [fsys\protsrvs\cps]  - Status Unknown (0x0000007E) initializing Cps library in CPS::InitFsys:89
[2560] 05/16/12 10:24:32 [fsys\db2]           - Function called: DB2_InitFileSys
[2560] 05/16/12 10:24:32 [beutil]             - Input Error (       0) for Type: (43)
[2560] 05/16/12 10:24:32 [fsys\ev]            - Function called: EVM_InitFileSys
[2560] 05/16/12 10:24:32 [ndmp\ndmpsrvr]      - Checking whether to initialize the tape server or not ...
[2560] 05/16/12 10:24:32 [ndmp\ndmpsrvr]      - Win32AllowTapeServer: Could not open the key 'Software\Symantec\Backup Exec For Windows\Backup Exec\Tapeserver', error: 2
[2560] 05/16/12 10:24:32 [ndmp\ndmpsrvr]      - QueryIfServiceIsPresent: OpenService( 'BackupExecDeviceMediaService' ) failed, error: 1060
[2560] 05/16/12 10:24:32 [ndmp\ndmpsrvr]      - NDMPDMainThreadFunc: We are not part of a Media Server installation, so allowing the Tapeserver to initialize!
[2560] 05/16/12 10:24:32 [ndmp\ndmpcomm]      - Successfully resolved the "ndmp" service to port: 10000 (host order)
[2560] 05/16/12 10:24:33 [BESocket]           - @@@@@@@MyCloseSocket called with sockfd = 1056(0x420) retval = 0
[2560] 05/16/12 10:24:33 [BESocket]           - @@@@@@@MyCloseSocket called with sockfd = 1052(0x41c) retval = 0
[2560] 05/16/12 10:24:33 [BESocket]           - BETCPListener::BETCPListener: This system appears to be a Dual Stack system.
[2560] 05/16/12 10:24:33 [ndmp\ndmpcomm]      - Started NDMP Listener on port 10000
[3964] 05/16/12 10:24:34 [writermanager]      - IDS_INSTLIST_DEDUPE not installed
[3964] 05/16/12 10:24:34 [writermanager]      - {ERROR} PDDE::StartWriterProcess() return=[0x80070490 UNKNOWN ERROR]
[3964] 05/16/12 10:24:34 [push]               - Running... 'Q' to stop
[3884] 05/16/12 10:24:42 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: advertisement cycle started.
[3884] 05/16/12 10:24:42 [fsys\ntfs\mnet]     - Informational: Restrict Anonymous Support is enabled
[3884] 05/16/12 10:24:42 [fsys\ntfs\mnet]     - creating DLE for local machine
[3884] 05/16/12 10:24:43 [BESocket]           - BENetConfigEx: Successfully refreshed adapter information.
[3884] 05/16/12 10:24:43 [fsys\ntfs\mnet]     - EnumClusterDLEs: Could not opening cluster : The system could not find the environment option that was entered.
[3884] 05/16/12 10:24:43 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: EnumSelfDLE for file system 7 returned 0(0x0) and 1 DLEs
[3884] 05/16/12 10:24:43 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: Nrds Message Len : 7148.
[3884] 05/16/12 10:24:43 [fsys\oracle]        - RMAN_EnumSelfDLE: AgentConfig GetOracleDBNames returned error. If Oracle Agent is installed, please run AgentConfig.
[3884] 05/16/12 10:24:43 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: EnumSelfDLE for file system 14 returned 0(0x0) and 0 DLEs
[3884] 05/16/12 10:24:43 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: EnumSelfDLE for file system 37 returned 0(0x0) and 0 DLEs
[3884] 05/16/12 10:24:43 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: EnumSelfDLE for file system 39 returned 0(0x0) and 0 DLEs
[3884] 05/16/12 10:24:43 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: EnumSelfDLE for file system 42 returned -536805816(0xE000FE48) and 0 DLEs
[3884] 05/16/12 10:24:43 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: Security is enabled!!!
[3884] 05/16/12 10:24:43 [ndmp\ndmpcomm]      - GetCertificateDataFolderPath: Not checking for cluster.
[3884] 05/16/12 10:24:43 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: connect to target=BACKUPEXECSERVER port=6101 failed
[3884] 05/16/12 10:24:43 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: Retrying in 60 seconds
[3348] 05/16/12 10:24:47 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: negative (purge) advertisement cycle started.
[3348] 05/16/12 10:24:47 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: no purge is pending.
[3348] 05/16/12 10:24:47 [ndmp\ndmpcomm]      - NrdsAdvertiserThread: negative (purge) advertisement cycle complete.  Waiting 5 minutes before advertising again.
 

[Kiran_Bandi]

See if this TN helps: http://www.symantec.com/docs/TECH163676

[Barnabus86]

Just installed that hotfix. No difference unfortunately

[Backup_Exec1]

Hi There though you have mention that telnet is working I don't see control connection established between media server and remote server so please ensure firewall is disabled between both the server and also telnet is working both way Thanks

[Barnabus86]

I am able to telnet from the media server to the client, but not the other way. As the servers are on different vlans they are going through our ISA box, so i suspect there is a rule on there preventing the remote server from being able to telnet to the media server.

One of the other servers on the same vlan is also unable to telnet to the media server, but that server is backing up fine. It is also showing a trust with the media server in the remote agent utility.

[Backup_Exec1]

Hi Thanks for the Input, what you can check in that case is disable remote agent service on that server and see at least you can see shares of that server from media server. To see at least media server is able to connect to remote server as from above logs you have gave there is no control connection as job engine from media server will establish control connection with remote agent on remote serve on port 10000 to establish control connection Thanks

[Barnabus86]

I'm not sure I completely understood the last message, but I disabled the agent and was able to access any shares on the server. If i tried to telnet to that server on port 10000 with the service disabled it failed, but worked when i re enabled the service

[Barnabus86]

I should also say that i have added an entry for ndmp 10000/tcp in the services file at \system32\drivers\etc

[Backup_Exec1]

Hi Thanks good to know you are abke to acess the share and yes when you disable the remote agent telnet will fail because there is no service running on port 10000 that is remote agent .now moving back to original issue you need to check why you are not able to connect to remote server on port 10000 when remote agent service is running.

[Colin_Weaver]

You do know that it is not only port 10000 that has to get through your ISA server?

For starters you need a range of ports for th NDMP data connection (10000 is NDMP Control)

What happens if you allow all ports from IP address of media server to get through the ISA server to the remote (just as a test)?

Also bear in mind that remote server also has to talk to Media server via port 6101 for remote agent publishing/advertising.