Remote Agent install problem

[Mark_Wettstein]

Hello all:

I have just installed Backup Exec v11d, and tried to push install the Remote Agent (RAWS) to a server not in our domain, but still local on our network and local to the media server. I get the Windows Server/NetWare Server options for Add Computer or Manually add option. After I input an admin username, password, and the remote server's domain, I get an error related to:

No mapping between account names and security IDs was done.

The error mentions to view http://support.veritas.com/docs/282613. However, the suggestions are not mentioning the no mapping error.

Does anyone know what can be done to fix this problem? Any help will be appreciated. Thank you.

Mark

[Simon_1976]

You can install the remote agent on that server manually.

[Amruta_Bhide]

Hello,

Could you get back to us with more detailed information about your Environment?

What do you mean by: a server not in our domain, but still local on our network and local to the media server.


Thanks
regards

[Mark_Wettstein]

Hello Amruta:

The media server is in domain galaxy-inc. The 2nd server is in domain galax. Both are in our building, using the same subnet. The media server's IP is 192.168.1.10, and the 2nd server's IP is 192.168.1.30.

Mark

[Amruta_Bhide]

Hello Mrak,

Thanks for the Information. I still have some more Questions for you.

- Do these two Domains share a TRUST?
- IF yes, is it one way or two way?
- If no, can we configure a two way trust between them?
- Have you tried entering the IP Address and the names of the remote Servers in the HOSTS file on the media Server and vice-versa?
- Try activating Advertising. You could refer to the following article for the same:
http://support.veritas.com/docs/275418


Thanks
Regards

[Mark_Wettstein]

Hello Amruta:

I was able to resolve the issue by installing the Remote Agent locally on the 2nd server. Thanks.

Mark

[Mark_Wettstein]

Sorry, forgot to tag the message as my question has been answered.