Remote IDR Windows 2003

[Kathy_Leonard]

So here we are in a "real" disaster recovery trying to recover 4 Win 2003 servers using remote IDR. Once we figured out the steps for actually getting to the Wizard, we chose the Assisted method. The "Connect to Media Server" screen appears and we type in the correct credentials and the following message is displayed in a pop-up:

Unable to add service account to the local Administrators group.

You get to click OK and another pop-up displays Unable to connect to remote media server and one more complaining about the network adapter.

After many searches in the KB, docs and newsgroups I can only find references that if the network environment has no DHCP, the computer being recovered must have the same network adapter as the original system. If it is not available, I should click "View Network Connections" and make appropriate changes.

Well, where the heck is this button "View Network Connections"??? No where it seems.

This entire process is extremely frustrating. Does remote IDR even work?

The remote media server is Windows 2000 running BE 10.0 build 5520. The servers to be recovered are all running Windows 2003 with SP1 applied but firewall disabled. The servers to be recovered were installed with Windows 2003 (not SP1) and the IDRs were created with Windows 2003 (not SP1), if any of this info helps.

Kathy Leonard

[Amruta_Purandar]

Hello,

-Check whether you are able to "ping" to the remote system from the Backup media server and vice versa,using the Computer name of the system.

-If you are not able to ping then you will have to add the names and IP address to the host file of the remote system which is being recovered.

-Also verify that you can telnet on port 10000 to the Backup Media server and Remote system.

-Start the backup exec services under the credentials of BESA account (Backup exec Service account)

-Make sure that this account is a member of "Domain admin" and "Local admin" group.

-During the IDR restore process for connect to media server screen,enter the "Name and password" of BESA account who is a member of local admin group of backup Media server.

-Now check if the IDR restore works.


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