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Remote agent crashes when backup starts

Virgil_Sarulest
Not applicable
Hi

I've recently update one of our file server from Windows 2003 STD to Windows 2003 STD x64. We've also place order for BackupExec 11d, but until the licences arrives we are using the 60 day evaluation.
The backup Server runs Windows 2003 STD x32. We have 3 remote agents deployed onto 3 x32 machines (2003 STD each) and one x64.
When the backup jobs starts, the remote agent on the x64 machine stops, with the following error:
Faulting application beremote.exe, version 11.0.6235.0, faulting module bedsnt5.dll, version 11.0.6235.0, fault address 0x00000000000631b1.
The remote agents on the x32 machines runs in no problem.
I've runned Live Update on the backup server and redeployed the remote agent. Now the error changed to:
Faulting application beremote.exe, version 11.0.6235.0, faulting module bedsnt5.dll, version 11.0.6235.1, fault address 0x00000000000631b1.
I've placed the remote agent into debug mode and this is a part of what I've gathered.

03/07/07 11:49:13 Opened debug log file C:\Program Files\Symantec\Backup Exec\RAWS\logs\PIRAEUS-FS-beremote00.log
03/07/07 11:49:13 Error accessing regkey: Software\Symantec\Backup Exec For Windows\Open File Option\ConfigOrphaned snaped can't be cleaned up. Maybe a privilage issue
03/07/07 11:49:13 CleanupOrphanedSnapshots(). Lauching cleanup thread..
03/07/07 11:49:13 CleanupOrphanedSnapshots(). Cleanup thread lauched. Exiting.
03/07/07 11:49:13 FS_InitFileSys
03/07/07 11:49:13 loaded bedsnt5.dll
03/07/07 11:49:13 bedsadc.dll could not be loaded: The specified module could not be found.
03/07/07 11:49:13 loaded bedssql2.dll
03/07/07 11:49:13 bedsxchg.dll could not be loaded: The specified module could not be found.
03/07/07 11:49:13 bedsxese.dll could not be loaded: The specified module could not be found.
03/07/07 11:49:13 bedsmbox.dll could not be loaded: The specified module could not be found.
03/07/07 11:49:13 bedspush.dll could not be loaded: The specified module could not be found.
03/07/07 11:49:13 loaded bedsnote.dll
03/07/07 11:49:13 loaded bedsmdoc.dll
03/07/07 11:49:13 loaded bedssps2.dll
03/07/07 11:49:13 loaded bedsupfs.dll
03/07/07 11:49:13 loaded bedsshadow.dll
03/07/07 11:49:13 loaded bedsoffhost.dll
03/07/07 11:49:13 ENTER DpmSettings::DpmSettings
03/07/07 11:49:13 EXIT DpmSettings::DpmSettings return=
03/07/07 11:49:13 loaded bedsdpm.dll
03/07/07 11:49:13 loaded bedscps.dll
03/07/07 11:49:13 bedsvx.dll could not be loaded: The specified module could not be found.
03/07/07 11:49:13 bedsorcl.dll could not be loaded: The specified module could not be found.
03/07/07 11:49:13 bedsagnt.dll could not be loaded: The specified module could not be found.
03/07/07 11:49:13 loaded bedssmsp.dll
03/07/07 11:49:13 loaded bedsra.dll
03/07/07 11:49:13 loaded bedsrman.dll
03/07/07 11:49:13 loaded bedsdb2.dll
03/07/07 11:49:13 loaded bedsss.dll
03/07/07 11:49:13 VirtApi DLL WAS NOT LOADED, from C!
03/07/07 11:49:13 LoadLibraryEx FAILED! RC = 126 (0x7e) - The specified module could not be found.
03/07/07 11:49:13 loaded bedsadgran.dll
03/07/07 11:49:13 Initializing FSs
03/07/07 11:49:13 Notes Agent:CLNPartitions::InitializeLNUCJWrapper
03/07/07 11:49:13 Notes Agent:CLNPartitions::InitializeLNUCJWrapper - Exiting
03/07/07 11:49:13 Notes Agent:CLNPartitions::InitializeAllVolumes
03/07/07 11:49:13 Notes Agent - CLNVolume::InitInstance - ReturnValue
03/07/07 11:49:13 Notes Agent - CLNVolume::InitInstance - ReturnValue
03/07/07 11:49:13 Notes Agent - CLNVolume::InitInstance - ReturnValue
03/07/07 11:49:13 Notes Agent - CLNVolume::InitInstance - ReturnValue
03/07/07 11:49:13 Notes Agent:CLNPartitions::InitializeAllVolumes - Exiting
03/07/07 11:49:13 Notes Agent:CLNPartitions::InitInstance - Exiting
03/07/07 11:49:13 Function called: RMAN_InitFileSys
03/07/07 11:49:13 IsIDRInProgressPriv: 0x0
03/07/07 11:49:13 IsIDRInProgressPriv: 0x0
03/07/07 11:49:13 Informational: Initializing the BeDiskFind library 'BEDiskFind.dll' in SHADOW::InitBeDiskFindHelperApis
03/07/07 11:49:13 Informational: BeDiskFind library 'BEDiskFind.dll' initialized in SHADOW::InitBeDiskFindHelperApis
03/07/07 11:49:13 Informational: Initializing the BeDisk library 'BeDisk.dll' in SHADOW::InitBeDiskHelperApis
03/07/07 11:49:13 Informational: BeDisk library 'BeDisk.dll' initialized in SHADOW::InitBeDiskHelperApis
03/07/07 11:49:13 Status Unknown (0x00000002) opening Cps registry key 'Software\Symantec\Backup Exec CPS' in CPS::InitCpsHelperApis:379
03/07/07 11:49:13 Informational: Initializing the Cps library 'C:\Program Files\Symantec\Continuous Protection Server\Services\CPSVersion.dll' in CPS::InitCpsHelperApis:410
03/07/07 11:49:13 Status Unknown (0x0000007E) loading Cps library 'C:\Program Files\Symantec\Continuous Protection Server\Services\CPSVersion.dll' in CPS::InitCpsHelperApis:417
03/07/07 11:49:13 Status Unknown (0x0000007E) initializing Cps library in CPS::InitFsys:85
03/07/07 11:49:13 ENTER DPM::InitFsys
03/07/07 11:49:13 ENTER DpmSettings::LoadSettings
03/07/07 11:49:13 DPM: Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\DPM not found.
03/07/07 11:49:13 ENTER DpmSettings::Print
03/07/07 11:49:13
03/07/07 11:49:13 Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\DPM
03/07/07 11:49:13 OnServer='\Volumes\Replica\'
03/07/07 11:49:13 VolumeKey='\Volumes\Replica\'
03/07/07 11:49:13 Replica='Replica'
03/07/07 11:49:13 ReplicaDir='ReplicaDir'
03/07/07 11:49:13 Dash='-'
03/07/07 11:49:13 WriterServiceName='DpmWriter'
03/07/07 11:49:13 ServiceName='MSDPM'
03/07/07 11:49:13 SqlInstance='$DPM$'
03/07/07 11:49:13 SecondsToWaitForDpm='90'
03/07/07 11:49:13 WriterStartType=DPM_WRITER_START_TYPE_INITFS
03/07/07 11:49:13 PsBackupType=PS_BACKUP_TYPE_COPY
03/07/07 11:49:13 EXIT DpmSettings::Print return=
03/07/07 11:49:13 EXIT DpmSettings::LoadSettings return=
03/07/07 11:49:13 ENTER DPM::IsServicePresent
03/07/07 11:49:13 DPM: Failed OpenService
03/07/07 11:49:13 DPM: Service is present:
03/07/07 11:49:13 EXIT DPM::IsServicePresent
03/07/07 11:49:13 DPM: Data Protection Manager not installed.
03/07/07 11:49:13 EXIT DPM::InitFsys return=
03/07/07 11:49:13 Function called: DB2_InitFileSys
03/07/07 11:49:13 Could not resolve the "ndmp" service, error code: 10109, using port 10000
03/07/07 11:49:13 Could not create an IPv6 socket at this time, reason:An error occurred during a socket creation operation: Error Code: 10047, System Error Message: An address incompatible with the requested protocol was used.
03/07/07 11:49:13 @@@@@@@MyCloseSocket called with sockfd = 604(0x25c)retval = 0
03/07/07 11:49:13 SocketService::IsSystemDualIP: No support found for IPv6 currently
03/07/07 11:49:13 Started NDMP Listener on port 10000
03/07/07 11:49:14 Running... 'Q' to stop

Any hint or idee woul be very helpfull.
Regards
Virgil Sarulesteanu
2 REPLIES 2

perry_baker
Level 6
Employee Accredited
The debug log appears normal; running Q to stop means everything initialized and the agent was waiting for the job to start. So it seems the problem occurred at the point when it start actual backup. The file bedsnt5.dll is the library that backups up file system data as in data on the C: drive, D: drive, etc...

I was able to find only one other case in which this error was encountered and the problem was also on an x64 server and due to an empty "filesnottobackup" registry key.

Check the full path of HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\NTFS\FilesNotToBackup. If you could export it and post it here for review that would be helpful.

What I am looking for is if the key is empty.

MrChuckFL
Not applicable
Any resolution to this yet?
 
I am having the exect same issue with remote agent. (well execpt for 32bit 2k3 server.)
 
Here is my debug log
==============================================================
[5484] 10/10/07 15:18:49 Opened debug log file D:\Program Files\Symantec\Backup Exec\RAWS\logs\OCOEESQL1-beremote00.log
[5484] 10/10/07 15:18:50 CleanupOrphanedSnapshots(). Lauching cleanup thread..
[5484] 10/10/07 15:18:50 CleanupOrphanedSnapshots(). Cleanup thread lauched. Exiting.
[4632] 10/10/07 15:18:50 VssSnapshotVolume::CleanupOrphanedSnapshots(). No orphaned snaphots found
[4224] 10/10/07 15:18:50 FS_InitFileSys
[4224] 10/10/07 15:18:50   loaded bedsnt5.dll
[4224] 10/10/07 15:18:50   bedsadc.dll could not be loaded: The specified module could not be found.
[4224] 10/10/07 15:18:50   loaded bedssql2.dll
[4224] 10/10/07 15:18:50   loaded bedsxchg.dll
[4224] 10/10/07 15:18:50 VirtApi DLL WAS NOT LOADED, from VirtApi.dll!
[4224] 10/10/07 15:18:50 LoadLibraryEx FAILED!  RC = 126 (0x7e) - The specified module could not be found.
[4224] 10/10/07 15:18:50   loaded bedsxese.dll
[4224] 10/10/07 15:18:50   loaded bedsmbox.dll
[4224] 10/10/07 15:18:50   bedspush.dll could not be loaded: The specified module could not be found.
[4224] 10/10/07 15:18:50   loaded bedsnote.dll
[4224] 10/10/07 15:18:50   loaded bedsmdoc.dll
[4224] 10/10/07 15:18:51   loaded bedssps2.dll
[4224] 10/10/07 15:18:51   loaded bedssps3.dll
[4224] 10/10/07 15:18:51   loaded bedsupfs.dll
[4224] 10/10/07 15:18:51   loaded bedsshadow.dll
[4224] 10/10/07 15:18:51   loaded bedsoffhost.dll
[4224] 10/10/07 15:18:51 ENTER DpmSettings::DpmSettings
[4224] 10/10/07 15:18:51  EXIT DpmSettings::DpmSettings return=[0x0 SUCCESS]
[4224] 10/10/07 15:18:51   loaded bedsdpm.dll
[4224] 10/10/07 15:18:51   loaded bedscps.dll
[4224] 10/10/07 15:18:51   bedsvx.dll could not be loaded: The specified module could not be found.
[4224] 10/10/07 15:18:51   bedsorcl.dll could not be loaded: The specified module could not be found.
[4224] 10/10/07 15:18:51   bedsagnt.dll could not be loaded: The specified module could not be found.
[4224] 10/10/07 15:18:51   loaded bedssmsp.dll
[4224] 10/10/07 15:18:51   loaded bedsra.dll
[4224] 10/10/07 15:18:51   loaded bedsrman.dll
[4224] 10/10/07 15:18:51   loaded bedsdb2.dll
[4224] 10/10/07 15:18:51   loaded bedsss.dll
[4224] 10/10/07 15:18:51 VirtApi DLL WAS NOT LOADED, from VirtApi.dll!
[4224] 10/10/07 15:18:51 LoadLibraryEx FAILED!  RC = 126 (0x7e) - The specified module could not be found.
[4224] 10/10/07 15:18:51   loaded bedsadgran.dll
[4224] 10/10/07 15:18:51 Initializing FSs
[4224] 10/10/07 15:18:51 calling mapi initialize
[4224] 10/10/07 15:18:51 MapiInitialize returned 80004005
[4224] 10/10/07 15:18:51 Mailbox: InitializeDAPI failed.
[5872] 10/10/07 15:18:51 Event: Global\RxService CREATED
[4224] 10/10/07 15:18:51 Notes Agent:CLNPartitions::InitializeLNUCJWrapper
[4224] 10/10/07 15:18:51 Notes Agent:CLNPartitions::InitializeLNUCJWrapper - Exiting[0]
[4224] 10/10/07 15:18:51 Notes Agent:CLNPartitions::InitializeAllVolumes
[4224] 10/10/07 15:18:51 Notes Agent - CLNVolume::InitInstance - ReturnValue[0]
[4224] 10/10/07 15:18:51 Notes Agent - CLNVolume::InitInstance - ReturnValue[0]
[4224] 10/10/07 15:18:51 Notes Agent:CLNPartitions::InitializeAllVolumes - Exiting[0]
[4224] 10/10/07 15:18:51 Notes Agent:CLNPartitions::InitInstance - Exiting[2]
[4224] 10/10/07 15:18:51 Function called: RMAN_InitFileSys
[4224] 10/10/07 15:18:51 IsIDRInProgressPriv: 0x0
[4224] 10/10/07 15:18:51 IsIDRInProgressPriv: 0x0
[4224] 10/10/07 15:18:51 Informational: Initializing the BeDiskFind library 'BEDiskFind.dll' in SHADOW::InitBeDiskFindHelperApis
[4224] 10/10/07 15:18:51 Informational: BeDiskFind library 'BEDiskFind.dll' initialized in SHADOW::InitBeDiskFindHelperApis
[4224] 10/10/07 15:18:51 Informational: Initializing the BeDisk library 'BeDisk.dll' in SHADOW::InitBeDiskHelperApis
[4224] 10/10/07 15:18:52 Informational: BeDisk library 'BeDisk.dll' initialized in SHADOW::InitBeDiskHelperApis
[4224] 10/10/07 15:18:52 first load attempt of esebcli2.dll failed: The specified module could not be found.
[4224] 10/10/07 15:18:52 Looking for esebcli2.dll in sysetm path
[4224] 10/10/07 15:18:52 never found EseBcli2.dll
[4224] 10/10/07 15:18:52 esebcli2.dll not loaded
[4224] 10/10/07 15:18:52 Status Unknown (0x00000002) opening Cps registry key 'Software\Symantec\Backup Exec CPS' in CPS::InitCpsHelperApis:379
[4224] 10/10/07 15:18:52 Informational: Initializing the Cps library 'C:\Program Files\Symantec\Continuous Protection Server\Services\CPSVersion.dll' in CPS::InitCpsHelperApis:410
[4224] 10/10/07 15:18:52 Status Unknown (0x0000007E) loading Cps library 'C:\Program Files\Symantec\Continuous Protection Server\Services\CPSVersion.dll' in CPS::InitCpsHelperApis:417
[4224] 10/10/07 15:18:52 Status Unknown (0x0000007E) initializing Cps library in CPS::InitFsys:85
[4224] 10/10/07 15:18:52 ENTER DPM::InitFsys
[4224] 10/10/07 15:18:52 ENTER DpmSettings::LoadSettings
[4224] 10/10/07 15:18:52 DPM: Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\DPM not found.
[4224] 10/10/07 15:18:52 ENTER DpmSettings::Print
[4224] 10/10/07 15:18:52 [ DPM SETTINGS ]
[4224] 10/10/07 15:18:52 Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\DPM
[4224] 10/10/07 15:18:52   OnServer='\Volumes\Replica\'
[4224] 10/10/07 15:18:52   VolumeKey='\Volumes\Replica\'
[4224] 10/10/07 15:18:52   Replica='Replica'
[4224] 10/10/07 15:18:52   ReplicaDir='ReplicaDir'
[4224] 10/10/07 15:18:52   Dash='-'
[4224] 10/10/07 15:18:52   WriterServiceName='DpmWriter'
[4224] 10/10/07 15:18:52   ServiceName='MSDPM'
[4224] 10/10/07 15:18:52   SqlInstance='$DPM$'
[4224] 10/10/07 15:18:52   SecondsToWaitForDpm='90'
[4224] 10/10/07 15:18:52   WriterStartType=DPM_WRITER_START_TYPE_INITFS[1]
[4224] 10/10/07 15:18:52   PsBackupType=PS_BACKUP_TYPE_COPY[1]
[4224] 10/10/07 15:18:52  EXIT DpmSettings::Print return=[0x0 SUCCESS]
[4224] 10/10/07 15:18:52  EXIT DpmSettings::LoadSettings return=[0x0 SUCCESS]
[4224] 10/10/07 15:18:52 ENTER DPM::IsServicePresent
[4224] 10/10/07 15:18:52 DPM: Failed OpenService
[4224] 10/10/07 15:18:52 DPM: Service is present: [false]
[4224] 10/10/07 15:18:52  EXIT DPM::IsServicePresent
[4224] 10/10/07 15:18:52 DPM: Data Protection Manager not installed.
[4224] 10/10/07 15:18:52  EXIT DPM::InitFsys return=[0x0 SUCCESS]
[4224] 10/10/07 15:18:52 Function called: DB2_InitFileSys
[4224] 10/10/07 15:18:52 Could not resolve the "ndmp" service, error code: 10109, using port 10000
[4224] 10/10/07 15:18:52 Could not create an IPv6 socket at this time, reason:An error occurred during a socket creation operation: Error Code: 10047, System Error Message: An address incompatible with the requested protocol was used.
[4224] 10/10/07 15:18:52 @@@@@@@MyCloseSocket called with sockfd = 604(0x25c) retval = 0
[4224] 10/10/07 15:18:52 SocketService::IsSystemDualIP: No support found for IPv6 currently
[4224] 10/10/07 15:18:52 Started NDMP Listener on port 10000
[5484] 10/10/07 15:18:52 Running... 'Q' to stop
[3484] 10/10/07 15:19:02 NrdsAdvertiserThread: advertisement cycle started.
[3484] 10/10/07 15:19:02 NrdsAdvertiserThread: advertising is disabled.
[3484] 10/10/07 15:19:02 NrdsAdvertiserThread: advertisement cycle complete.  Waiting 240 minutes before advertising again.
[5640] 10/10/07 15:19:07 NrdsAdvertiserThread: negative (purge) advertisement cycle started.
[5640] 10/10/07 15:19:07 NrdsAdvertiserThread: no purge is pending.
[5640] 10/10/07 15:19:07 NrdsAdvertiserThread: negative (purge) advertisement cycle complete.  Waiting 240 minutes before advertising again.
 
Registry Key
===========================================================================
Key Name:          HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\NTFS\FilesNotToBackup
Class Name:        <NO CLASS>
Last Write Time:   6/22/2007 - 8:09 AM
Value 0
  Name:            Cluster
  Type:            REG_MULTI_SZ
  Data:            %SystemRoot%\Cluster\MajorityNodeSet_FileMutex
                   %SystemRoot%\Cluster\MNS*\*.* /s