Hi Helen,
We apologize for the inconvenience caused because of the delayed response. Please let us know if your issue still persists. If yes, please refer the steps mentioned below. If not, we will mark this case as âassumed answeredâ and move it to âanswered questionsâ pool.
The "I/O device error" messages are due to hardware related issues. It would be a good idea to perform the steps given in this technote : http://support.veritas.com/docs/191158
You would require to boot the computer in SCSI BIOS to make the changes listed in this technote.
Does this error message also occur during backup? Try backing up to a new tape and verify the results. If the errors occur only during restore, chances are that the catalog on the tape is corrupt. Though a problem with catalogs should result in a relevant error message.
Please let us know if the hardware error also occurs during backup. If this is the case, we need not alter any catalogs in Backup Exec.
Have a nice day!
NOTE : If we do not receive your reply within two business days, this post would be marked âassumed answeredâ and would be moved to âanswered questionsâ pool.