03-26-2013 08:12 AM
Hi all,
we are using Backup Exec 2012 on a Windows Server 2008 R2 and back up an Exchange Server 2010 with Agent and GRT feature. The backup jobs run successfully and so do the restore jobs.
Here's what I do:
Restore a single folder from a user's mailbox (the backup is on tape!). I can see the folder and the individual mails and select them for restore. Backup Exec restores the whole database to the GRT folder (E:\grt in my case). Then it creates the PST file (E:\restore).
When I open the PST file with my outlook (that's right, Outlook and Exchange Management Tools are installed on the backup server) I can see the folder and the subfolders but no mails!!
Is there something I missed?
Someone running into the same problem? Then please forgive me for opening a new thread, but I couldn't find an entry covering this topic.
Best regards
Thomas
03-26-2013 09:10 AM
Is 32-bit version of Outlook installed on the media server ? Does this user's mailbox contain non-english emails ?
Lastly, as a test, can you try duplicating the backup sets from tape to disk & then re-run the restore to .pst.
03-27-2013 01:44 AM
03-27-2013 02:02 AM
03-27-2013 02:02 AM
Have a look @ this KB -
http://www.symantec.com/business/support/index?page=content&id=TECH8909
03-27-2013 02:24 AM
Hi VJware,
sorry, doesn't help. The language is and always was German. I know because all of the folders including the "top of information store" is in german ("Oberste Ebene des Informationsspeichers").
Also the KB suggests as possible solution the export to PST file (last paragraph). That's what I have been trying all the time.
Thanks
03-27-2013 04:23 AM
Another Update:
I am sorry, that I have not been testing this more deeply prior to post this topic, but anyway:
Error symptom: restore resulting in an empty mailbox with just the folders and no e-mails. The restore job however sais it was successful!
old backup with be 2010, redirected to pst --> empty mailbox
old backup with be 2010, redirected to exchange mailbox --> empty mailbox
newer backup with be 2012, redirected to pst --> mailbox is full with e-mails
newer backup with be 2012, redirected to exchange mailbox --> mailbox is full with e-mails
So the issue seems to be related to exchange backups made with be 2010 that I try to restore with be 2012. The backup is looking fine and all the mails seem to be there, but the restore fails anyway.
One difference I noticed is displayed in the screen shots. The "Top of information store" or "Oberste Ebene.." in German is missing in BE2012 backups. I can see the inbox (Posteingang) directly.
03-27-2013 05:23 AM