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Restores Just Queue

DavieRooker
Level 3

Hi all,

 

I have BE2012 Service pack 4, which has been working pretty well up to now.

I have now found a problem when doing a test restore from my exchange backup, the backup just queues and never completes.

The data is on a deduplicated drive (hard disk)

In the system event logs i get: 

Adamm Mover Error: GetDriveInfo Failure!
Error = ERROR_INVALID_HANDLE
Drive = "Deduplication Drive:4"
    {E97BE95F-08D2-4D7F-BC3A-7F9CAEEF1E38}
Media = ""
    {00000000-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)

I can restore from another backup i.e my file server backup which is stored on the same drive.

I tried an inventory and catalog operation which failed also.

 

Any help would be greatly appreciated.

 

Regards,

 

Colin

1 REPLY 1

Colin_Weaver
Moderator
Moderator
Employee Accredited Certified

That appears to be an issue inside the Deduplication Storage system and as such will probably need a formal support case to solve it.