Restoring a single Inbox using Exchange Redirection

[John_Kelley]

Used the same account as the backup had used, but get:
The job failed with the following error: Authentication failed on connection to the server.
Restoring to the same server but different mailbox.
Using the Administrator account in both scenarios.
What's up?

[SANDEEP_PILLAY]

In order to resolve the issue, please perform the following and verify the results:

- Enable the restrict anonymous support using the following technote:
http://seer.support.veritas.com/docs/238618.htm

In order to isolate the issue,

Create a new unique account (should not share the first 5 letters with any other account)
- Grant that account Domain Admins and Administrators group membership
- Create a mailbox for the account with the same display and alias names as the domain account name
- Grant the account Service Account Admin rights in Exchange at the server, site, org levels
- In Backup Exec, Tools | Backup Exec Services, change the Services Credentials to the new account
- Stop then restart the services
- In Backup Exec, Network | Logon Accounts menu, change the default account to this new account
- Log on with the new account to verify that you can send and receive email and open other users’ mailboxes
- Run your redirected restore

We hope this will help.

[Rohit_Sonawale]

Kindly let us know if the issue still persists.