We are having a problem with Veritas Backup Exec 10d and our HP Surestore library C7200.
The tape library can be manually loaded and tapes inserted and removed. The Windows backup utility can also load & unload tapes, and clean the drive.
However, using Backup Exec, we always recieve the same error message::
Robotic library hardware error. The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline. Please attend to this condition.
What should be the first line of things we should look at to fix this problem? We have installed all the latest updates etc.
