Robotic Library error during drive cleaning

[bret]

Hello all,

Whenever i try to perform a drive cleaning, I receive the following error:

   Robotic library hardware error.
 
   The robotic library has reported a general 
   hardware error condition. Manual 
   intervention, calibration, etc., may be 
   required. This may be a device related 
   hardware problem, or it may be some other 
   hardware problem (i.e. SCSI card/bus etc.). 
   The library and drive states have been set 
   to offline. Please attend to this condition.

Also, all other tasks work fine.  I can clean the drive manually through the autoloader, but BE does not know that the drive has been cleaned so I have to manually track cleanings.

I am using BE 9.1 rev 4691 with an Exabyte Autoloader and an VXA-1 tape drive with one dedicated slot in the autoloader for a cleaning tape.

[R_H_2]

Do you have autoclean enabled on the autoloader AND have backup exec trying to do it?  You should pick one or the other. if you do.

Make sure drive and library firmware are up to date too.