Our SAP R/3 backup stops responding after a certain time after running for a few hours. The log generated by SAP shows the following:
BR280I Time stamp 2006-06-13 21.29.42 BR280I Time stamp 2006-06-13 21.29.44 #BEGIN P:\ORACLE\P01\SAPDATA6\BTABD_47\BTABD.DATA47 BR315I 'Alter tablespace PSAPBTABD begin backup' successful BR280I Time stamp 2006-06-13 21.29.57 BR280I Time stamp 2006-06-13 21.31.12 #FILE..... P:\ORACLE\P01\SAPDATA6\BTABD_47\BTABD.DATA47 #SAVED.... 1150235137 BR280I Time stamp 2006-06-13 21.31.13 #END P:\ORACLE\P01\SAPDATA6\BTABD_47\BTABD.DATA47 BR317I 'Alter tablespace PSAPBTABD end backup' successful BR280I Time stamp 2006-06-13 21.31.44 BR280I Time stamp 2006-06-13 21.31.46 #BEGIN P:\ORACLE\P01\SAPDATA6\BTABD_48\BTABD.DATA48 BR315I 'Alter tablespace PSAPBTABD begin backup' successful BR280I Time stamp 2006-06-13 21.32.01 BR280I Time stamp 2006-06-13 21.33.16 #FILE..... P:\ORACLE\P01\SAPDATA6\BTABD_48\BTABD.DATA48 #SAVED.... 1150235137 BR280I Time stamp 2006-06-13 21.33.17 #END P:\ORACLE\P01\SAPDATA6\BTABD_48\BTABD.DATA48 BR317I 'Alter tablespace PSAPBTABD end backup' successful BR280I Time stamp 2006-06-13 21.34.13
However, the debug log from Veritas shows:
06/13/06 21:29:42 CBackupOnlineMonitor::RequestFileBackupPermission:- FilePath (P:\ORACLE\P01\SAPDATA6\BTABD_47\BTABD.DATA47) 06/13/06 21:29:57 CBackupOnlineMonitor:::RequestFileBackupPermission:- uRet (201) 06/13/06 21:29:57 VSNTALK: MASTER - SAP Applet: Waiting for a Message 06/13/06 21:29:57 VSNTALK: MASTER - Waiting for a vsn msg 06/13/06 21:31:12 VSNTALK: MASTER - SAP Applet: SAP FILE Completed 06/13/06 21:31:12 CBackupOnlineMonitor::FileCompleted:- 06/13/06 21:31:12 CBackupOnlineMonitor::FileCompleted:- FilePath (P:\ORACLE\P01\SAPDATA6\BTABD_47\BTABD.DATA47) bFound 1 06/13/06 21:31:12 CBackupOnlineMonitor::FileCompleted Success (P:\ORACLE\P01\SAPDATA6\BTABD_47\BTABD.DATA47) BID (1150235137) 06/13/06 21:31:45 CBackupOnlineMonitor::FileCompleted:- bBackupModeSuccess returned 1 06/13/06 21:31:45 VSNTALK: MASTER - SAP Applet: Waiting for a Message 06/13/06 21:31:45 VSNTALK: MASTER - SAP Applet: SAP FILE Completed 06/13/06 21:31:45 CBackupOnlineMonitor::FileCompleted:- 06/13/06 21:31:45 CBackupOnlineMonitor::FileCompleted:- FilePath (P:\ORACLE) bFound 0 06/13/06 21:31:45 VSNTALK: MASTER - SAP Applet: Waiting for a Message 06/13/06 21:31:45 VSNTALK: MASTER - SAP Applet: SAP Request Permission 06/13/06 21:31:45 CBackupOnlineMonitor::RequestFileBackupPermission:- FilePath (P:\ORACLE\P01\SAPDATA6\BTABD_48\BTABD.DATA48) 06/13/06 21:32:02 CBackupOnlineMonitor:::RequestFileBackupPermission:- uRet (201) 06/13/06 21:32:02 VSNTALK: MASTER - SAP Applet: Waiting for a Message 06/13/06 21:32:02 VSNTALK: MASTER - Waiting for a vsn msg 06/13/06 21:32:02 VSNTALK: MASTER - Waiting for a vsn msg 06/13/06 21:33:16 VSNTALK: MASTER - SAP Applet: SAP FILE Completed 06/13/06 21:33:16 CBackupOnlineMonitor::FileCompleted:- 06/13/06 21:33:16 CBackupOnlineMonitor::FileCompleted:- FilePath (P:\ORACLE\P01\SAPDATA6\BTABD_48\BTABD.DATA48) bFound 1 06/13/06 21:33:16 CBackupOnlineMonitor::FileCompleted Success (P:\ORACLE\P01\SAPDATA6\BTABD_48\BTABD.DATA48) BID (1150235137) 06/13/06 21:34:14 CBackupOnlineMonitor::FileCompleted:- bBackupModeSuccess returned 1 06/13/06 21:34:14 VSNTALK: MASTER - SAP Applet: Waiting for a Message 06/13/06 21:34:14 VSNTALK: MASTER - Waiting for a vsn msg
The backup then hangs. The backup status in Veritas is "running" however it is not performing any operation. I cannot even cancel the job. It stays in "cancel pending state". The only way to kill the job is to stop the Backup exec services. Tech Support has told me to apply Service Pack 1 for Backup Exec.
This problem is intermittant. The job will run fine one day and then hang the next two attempts at a backup.
We are runniig Oracle 9.2.0.4 with SAP 4.0b and Windows 2003 Enterprise Edition.
