SOLVED: Snapshot provider error (0xE0008524)

[Musicant_Morro]

I have upgraded BackupExec 9.1 to v10.1 build 5629. I have upgraded Remote Agent 9.1 to Remote Agent 10 on remote Win2003 server.

BackupExec Service Account is in "Backup Operators" group on the remote server.

When backing up ShadowCopyComponets on the remote Win2003 Server, I am receiving the following error message: "Completed status: Failed
Final error: 0xe0008524 - Unable to initialize the snapshot because the Advanced Open File Option (AOFO) is not installed on the target computer. You must install this option, restart the computer, and then run the job again.
Final error category: System Errors"

there were no such errors in BackupExec 9.1.

I found this article
http://seer.support.veritas.com/docs/276844.htm
but i do not want to add service account to Administrators group.

In my case fix was in adding 'full controll' for my service account on this registry key

HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Backup Exec\Engine\Misc

above article mentioned this key, but forgot about it :(

I do not know why Veritas in v10.0 does not use remote agent privileges(service is running under system) but uses privileges of remote service account

[Sharvari_Deshmu]

Hello,


Please see the technote to resolve the issue:

http://support.veritas.com/docs/277257

Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[PaulD_Rus]

This article does not provide solution "How to use VSS".

In general this is bug in BakupExec v10 and should be fixed by Veritas/Symantec.

[shweta_rege]

Hello,

kindly update us on the issue.



******************************************************************
*****************************************************************

Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.


Thanks.

[PaulD_Rus]

Is this bug fixed in BE11?
I mean, can i use BE Account as "Backup Operator" on Agents?

We are in progress making dessision whether to buy BE11.