Scan to update Slots not working

[bandit61]

Running 1 CAS + 1 Media Server with a NEO400s (4x12cartridges).

Both server 2008R2 patched and BE2012 patched with SP3 & HF213186.

Since update with HF213186 the scan doesn't actualizes the display of

the cartridge-content, like it did before. Now I've to restart the be-services

to see what atpes are availael and/or empty, if we change cartridges.

Any explanation for this behaviour??!!??

[CraigV]

...there seem to be a few issues with this particular patch. I'd suggest checking the Known Issues to see if this issue you have is already listed there (vote it up!) and if not, log a call directly with Symantec to get this resolved.

Thanks!

[bandit61]

thanks, will look in the Known Issues.

The reason, why it puzzles me ist, that we have a third be2012-server, which is acting fine. Same OS-level, same NE2012-patch-level.

[CraigV · Accepted solution]

Interesting...although what doesn't break 1 system can break another for a variety of reasons.

Have you tried a repair of Backup Exec through Add/Remove Programs, and a repaif of the BEDB through BEutility.exe?

Thanks!

[bandit61]

for the rigth sequence would you start with CAS-server first for both,

-) add/remove pgm

-) beutility.exe ?

[CraigV]

...matter of interest but why do you run a CASO server with 1 media server?

I would do it in that order...for beutility.exe just do a search for it. Open it, right-click the server name and choose the option to repair the BEDB.

THanks!

[bandit61]

cause we use the same neo400s with 3 tape-drives for both backup-servers

[bandit61]

why ever, the repair pgm and repair database did solve it.

thanks to CraigV

[CraigV]

Hi,

Would you then remark my post as the solution to reflect the correct solution?

Thanks!

[bandit61]

tried

[CraigV]

Awesome, thanks very much!