Selecting System State hangs BackupExec

[Mark_Slater]

BackupExec 11d (7170) 64 bit running o n Windows 2003 x64 R2 with SP2.

When trying to create a backup job hangs when attempting to select System State or Shadow Copy Components on local Server, can select local drives and Exchange Information Store OK can also select System State on remote servers OK.

Have tried uninstalling and reloading, also fully patching (using LiveUpdate) but still hangs every time when I attempt to select System State on the local server.

Any ideas anyone ?  Did a search on Internet and been unable to find a resolution for this issue.

Thanks

Mark.

[Ken_Putnam]

Anything in the Event Log at about that time?

[jinouye]

I am also having a very similar problem in 10d.  I can select everything except for the system state on a remote server in the job setup (at which time it hangs indefinitely until i end the remote agent process on the server.  Here is a debug from the service (on remote server):

[4256] 09/29/08 13:37:42  EXIT DpmSettings::LoadSettings return=[0x0 SUCCESS]
[4256] 09/29/08 13:37:42 ENTER DPM::IsServicePresent
[4256] 09/29/08 13:37:42 DPM: Failed OpenService
[4256] 09/29/08 13:37:42 DPM: Service is present: [false]
[4256] 09/29/08 13:37:42  EXIT DPM::IsServicePresent
[4256] 09/29/08 13:37:42 DPM: Data Protection Manager not installed.
[4256] 09/29/08 13:37:42  EXIT DPM::InitFsys return=[0x0 SUCCESS]
[4256] 09/29/08 13:37:42 Listening on port 10000
[3460] 09/29/08 13:37:42 Agent browser advertisement cycle complete.  Advertisement interval is 60 minutes.
[5564] 09/29/08 13:37:43 Running... 'Q' to stop
[4256] 09/29/08 13:37:49 ndmpRun: accept() returned 10004
[4256] 09/29/08 13:37:49 FS_RemoveFileSys
[4256] 09/29/08 13:37:49 Notes Agent: NOTES_DeInitFileSys
[4256] 09/29/08 13:37:49 Notes Agent: Lotus Notes not installed.
[4256] 09/29/08 13:37:49 Informational: De-initializing the BeDiskFind library 'BEDiskFind.dll' in SHADOW::DeInitBeDiskFindHelperApis
[4256] 09/29/08 13:37:49 Informational: De-initializing the BeDisk library 'BeDisk.dll' in SHADOW::DeInitBeDiskHelperApis
[4256] 09/29/08 13:37:49 Informational: De-initializing the Cps library 'CPSVersion.dll' in CPS::DeInitCpsHelperApis:540
[4256] 09/29/08 13:37:49 ENTER DPM::DeInit
[4256] 09/29/08 13:37:49 ENTER DPM::IsServiceRunning
[4256] 09/29/08 13:37:49 DPM: Failed OpenService
[4256] 09/29/08 13:37:49 DPM: Service is running: [false]
[4256] 09/29/08 13:37:49  EXIT DPM::IsServiceRunning
[4256] 09/29/08 13:37:49  EXIT DPM::DeInit
[4256] 09/29/08 13:37:49   unloading bedssms.dll
[4256] 09/29/08 13:37:49   unloading bedsxchg.dll
[4256] 09/29/08 13:37:49   unloading bedssmsp.dll
[4256] 09/29/08 13:37:49   unloading bedsnote.dll
[4256] 09/29/08 13:37:49   unloading bedsnt5.dll
[4256] 09/29/08 13:37:49   unloading bedssql2.dll
[4256] 09/29/08 13:37:49   unloading bedsmdoc.dll
[4256] 09/29/08 13:37:49   unloading bedsshadow.dll
[4256] 09/29/08 13:37:49   unloading bedsxese.dll
[4256] 09/29/08 13:37:49   unloading bedsupfs.dll
[4256] 09/29/08 13:37:49   unloading bedssps2.dll
[4256] 09/29/08 13:37:49   unloading bedsra.dll
[4256] 09/29/08 13:37:49   unloading bedsoffhost.dll
[4256] 09/29/08 13:37:49   unloading bedscps.dll
[4256] 09/29/08 13:37:49   unloading bedsdpm.dll
[4256] 09/29/08 13:37:49 ENTER DpmSettings::~DpmSettings
[4256] 09/29/08 13:37:49  EXIT DpmSettings::~DpmSettings return=[0x0 SUCCESS]

Is this a common issue fixed with patches?

Thanks,

Jeff

[Fredrick_Smith]

Were you able to resolve this?

[Anup]

Are you able to backup system state with NTBACKUP utility? Run VssAdmin list writers on command prompt. Check that all writers are stable and in no error state.