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Server Crashing during Backup

Gilly-Bhoy
Level 6
Partner
Hi All,

Customer is backing up his Fileserver with a Remote Agent.
About a month ago things started getting weird!
The Server has been rebooting (Crashing) while the backup has been running.
It has been around the same time every morning too!
If the backup is not run the server will not crash!

There is nothing obvious in Event Viewer on either the Backup server or the Remote server. Just "The previous shutdown was unexpected..."

The error in the Backup log is:
a00084f8 HEX - A timeout occurred waiting for data from the agent during operation shutdown.

I found the following Technote on this error:
http://support.veritas.com/docs/258159
And sure enough the disks are badly fragmented.
But even so - why is the server rebooting?

Any help is appreciated!

Gilly
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