Service Pack 3 Backup Exexc 2010 R3- installation but Liveupdate trys again

[monty1981]

Hi!

I have already installes Backup Exec 2010 R3 SP 3 on my SBS 2003.

If i run liveupdate it downloads again the SP 3 und fails installation:

(Firewall is turend off during installation)

Anybody knows the "problem"?

Is SP3 not correctly installed?

Is there a bug in the liveupdate?

Thx for help

[CraigV · Accepted solution]

Hi,

Please see the suggestion from Backup_Exec in the forum thread below. See if this helps.

https://www-secure.symantec.com/connect/forums/backup-exec-2010-r3-live-update-fails

Thanks!

[monty1981]

1) new installation of LU

LU1812: A program that was part of this update failed when it ran.  This update was not applied.

2) repair Backup exec (http://www.symantec.com/business/support/index?page=content&id=TECH142671)

Do i need to make any backups befor repair?

[CraigV]

No you shouldn't have too. If it puts your mind at rest though, stop the BE services and grab copies of the Data and Catalogs folders first.

Thanks!

[monty1981]

Repair did work and solved the erros

thx a lot!