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Service pack instalation FAILED

Miroslav_Pechac
Not applicable
Hi. I tried install SP2 on Veritas Backup Exec 9.1, but installation FAILED with this message:

"The wizard was interrupted before VERITAS Backup Exec for Windows Servers could be completely installed.
Your system has not been modified. To complete installation at another time, please run setup again."

I haven't idea where is problem. Could you help?

Thanks.

Here is bkupinst.log:

06-10-2005,12:50:57 : Executing CheckPatchDependencies_MSI.
06-10-2005,12:50:57 : Executing CheckPatchDependencies.
06-10-2005,12:50:57 : Executing GetProductGuid.
06-10-2005,12:50:57 : Executing GetInstalledPatches.
06-10-2005,12:50:57 : Executing GetDependentPatches.
06-10-2005,12:50:57 : Executing CheckForDependencies.
06-10-2005,12:50:57 : All dependencies have been met for this patch.
06-10-2005,12:50:57 : Checking to see if the user has administrator privileges.
06-10-2005,12:50:57 : Checking to see if the Backup Exec UI is running.
06-10-2005,12:50:57 : Executing SetCustomActionData_MSI.
06-10-2005,12:50:57 : Executing DLO_PrepPatch to verify DLO database for patching.
06-10-2005,12:50:57 : There is no BE_DLO.mdf file to check DB version against. Patch process will be able to install updated file IF needed.
06-10-2005,12:50:57 : Executing ECM_PrepECM.
06-10-2005,12:50:57 : Executing CreateECMRegistryKeys.
06-10-2005,12:50:57 : Executing SetWBTVersion_MSI
06-10-2005,12:50:57 : Executing AddECMRemoveFiles.
06-10-2005,12:50:57 : Executing CA PrepBEMain with target BEMain_PrepBEMain.
06-10-2005,12:50:57 : Executing CopySAPR3MediaToAgentsDir
06-10-2005,12:50:57 : Executing SetRegKeys.
06-10-2005,12:50:57 : Executing MakeBEDBBakFile.
06-10-2005,12:50:57 : Executing CA PrepRAMain with target RAMain_PrepRAMain.
06-10-2005,12:50:57 : Executing CopyRAWS32Media
06-10-2005,12:50:57 : Executing CopyRAWS64Media
06-10-2005,12:50:57 : Executing SetRAMainRegKeys.
06-10-2005,12:50:58 : Executing RAMain EnumkeyUpdate.
06-10-2005,12:50:58 : Executing RAMain EnumkeyUpdate.
06-10-2005,12:50:58 : Executing CA PrepAutoLdr with target AutoLdr_PrepAutoLdr.
06-10-2005,12:50:58 : Executing NetCHGR_AddToServiceGroup.
06-10-2005,12:50:58 : Executing VSD_InstallVSDTable.
06-10-2005,12:50:59 : Executing CHGR_CopySCSIDriver.
06-10-2005,12:51:00 : Executing CHGR_CopyOEMSetup.
06-10-2005,12:51:00 : Executing CHGR_SaveInstallInfo.
06-10-2005,12:51:00 : Executing CA PrepMSSQL with target MSSQL_PrepMSSQL.
06-10-2005,12:51:00 : Executing MSSQL_SetRegKeys.
06-10-2005,12:51:00 : Executing IsSBS()
06-10-2005,12:51:00 : Not a Small Business Server.
06-10-2005,12:51:04 : Executing SetMSMInstallDir
06-10-2005,12:51:04 : Executing SetBewsaTargetProperty.
06-10-2005,12:51:04 : BEWSATARGET.52386FC2_5A96_4505_896E_E5A5D41757DC
06-10-2005,12:51:32 : Executing StopBEServices_MSI.
06-10-2005,12:51:32 : Stopping BE services.
06-10-2005,12:52:10 : Copying symbol files.
06-10-2005,12:52:10 : Unable to copy symbol files.
06-10-2005,12:52:12 : Executing InstallBEServices_MSI.
06-10-2005,12:52:12 : Installing BE services.
06-10-2005,12:52:12 : Backup Exec with a site license serial number will not install the Backup Exec Naming Service
06-10-2005,12:52:12 : Executing InstallBEDB_MSI.
06-10-2005,12:52:12 : Installing BE database.
06-10-2005,12:52:12 : Executing BE_AttachDB.
06-10-2005,12:52:12 : Executing Attach_BEDB.
06-10-2005,12:52:13 : SQL Server running.
06-10-2005,12:52:13 : DRIVER={SQL Server};SERVER=DC1\BKUPEXEC;Trusted_Connection=Yes
06-10-2005,12:52:13 : Connected to SQL Server.
06-10-2005,12:52:13 : A previous BEDB database was found. Detaching current BEDB database now.
06-10-2005,12:52:13 : The original BEDB database was detached. The new BEDB database will now be attached.
06-10-2005,12:52:13 : Attaching BEDB to SQL Server.
06-10-2005,12:52:13 : EXEC sp_attach_db 'BEDB',@filename1 = N'C:\Program Files\VERITAS\Backup Exec\NT\Data\BEDB_Dat.mdf', @filename2 = N'C:\Program Files\VERITAS\Backup Exec\NT\Data\BEDB_Log.ldf'
06-10-2005,12:52:14 : BEDB has been succesfully attached to SQL Server.
06-10-2005,12:52:14 : Executing BE_SetSQLMaxMemory.
06-10-2005,12:52:14 : Executing SetSQLMaxMemory.
06-10-2005,12:52:14 : SQL Server running.
06-10-2005,12:52:14 : DRIVER={SQL Server};SERVER=DC1\BKUPEXEC;Trusted_Connection=Yes
06-10-2005,12:52:14 : Connected to SQL Server.
06-10-2005,12:52:14 : Setting SQL server max memory to 255 MB
06-10-2005,12:52:14 : SQL Server max memory has been set.
06-10-2005,12:52:14 : Executing BackupDBFiles_MSI.
06-10-2005,12:52:14 : Executing BE_BackupDBFiles.
06-10-2005,12:52:14 : SQL Server running.
06-10-2005,12:52:14 : DRIVER={SQL Server};SERVER=DC1\BKUPEXEC;Trusted_Connection=Yes
06-10-2005,12:52:14 : Connected to SQL Server.
06-10-2005,12:52:20 : SQL Server stopped
06-10-2005,12:52:23 : SQL Server started
06-10-2005,12:52:23 : Executing CA ConfigBEMain with target BEMain_ConfigBEMain.
06-10-2005,12:52:23 : Executing RegCOMServers.
06-10-2005,12:52:23 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll
06-10-2005,12:52:23 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll
06-10-2005,12:52:23 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:23 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:23 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll
06-10-2005,12:52:23 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll
06-10-2005,12:52:23 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:23 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:23 : BERegisterDll called for C:\Program Files\Common Files\SYSTEM\Ole DB\sqlxmlx.dll
06-10-2005,12:52:23 : BERegisterDll: loaded C:\Program Files\Common Files\SYSTEM\Ole DB\sqlxmlx.dll
06-10-2005,12:52:23 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:23 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:23 : BERegisterDll called for C:\Program Files\Common Files\SYSTEM\Ole DB\sqloledb.dll
06-10-2005,12:52:23 : BERegisterDll: loaded C:\Program Files\Common Files\SYSTEM\Ole DB\sqloledb.dll
06-10-2005,12:52:23 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:23 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:23 : BERegisterDll called for C:\Program Files\Common Files\SYSTEM\Ole DB\oledb32.dll
06-10-2005,12:52:23 : BERegisterDll: loaded C:\Program Files\Common Files\SYSTEM\Ole DB\oledb32.dll
06-10-2005,12:52:23 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:24 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:24 : Executing AddBackupOperatorSecurityRights.
06-10-2005,12:52:24 : Executing AddBackupOperatorSecurity.
06-10-2005,12:52:24 : Executing BE_PerfSetup.
06-10-2005,12:52:24 : C:\PROGRA~1\VERITAS\BACKUP~1\NT\BEPerfSetup.exe -Refresh C:\WINDOWS\system32
06-10-2005,12:52:24 : Executing CA ConfigRAMain with target RAMain_ConfigRAMain.
06-10-2005,12:52:24 : Executing RAMain RegisterDlls.
06-10-2005,12:52:24 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx
06-10-2005,12:52:24 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx
06-10-2005,12:52:24 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:24 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:24 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedu.dll
06-10-2005,12:52:24 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedu.dll
06-10-2005,12:52:24 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:24 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:24 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\scheduiur.dll
06-10-2005,12:52:24 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\scheduiur.dll
06-10-2005,12:52:24 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:24 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:24 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedmgrur.dll
06-10-2005,12:52:24 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedmgrur.dll
06-10-2005,12:52:24 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:24 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:24 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\NotificationUI300U.dll
06-10-2005,12:52:24 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\NotificationUI300U.dll
06-10-2005,12:52:24 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:24 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:24 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\RecipientUI300U.dll
06-10-2005,12:52:24 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\RecipientUI300U.dll
06-10-2005,12:52:24 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:24 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:26 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\exportmodeller.dll
06-10-2005,12:52:26 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\exportmodeller.dll
06-10-2005,12:52:26 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:26 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:26 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\crtslv.dll
06-10-2005,12:52:26 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\crtslv.dll
06-10-2005,12:52:26 : Getting ProcAddress for DllRegisterServer.
06-10-2005,12:52:26 : BERegisterDll: Successfully called the registration function.
06-10-2005,12:52:26 : Executing RAMain SetReportFilesToReadOnly.
06-10-2005,12:52:26 : Executing CopyBELogoBmps.
06-10-2005,12:52:27 : Executing LaunchTapeinst_MSI.
06-10-2005,12:52:28 : Executing CA ConfigAutoLdr with target AutoLdr_ConfigAutoLdr.
06-10-2005,12:52:28 : Executing VSD_InstallDrivers.
06-10-2005,12:52:28 : C:\Program Files\VERITAS\Backup Exec\NT\loader
06-10-2005,12:52:28 : Executing SetupAutoloader.
06-10-2005,12:52:28 : Failed to create SCSIChanger service.
06-10-2005,12:52:28 : Executing StartAutoldrDrivers.
06-10-2005,12:52:28 : C:\DOCUME~1\ADMINI~1.DC1\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\\startchgdrv.dll
06-10-2005,12:52:28 : Executing DisableDLOSvc_MSI.
06-10-2005,12:52:28 : DLO option has been disabled. Removing DLO service and DLOAgent share.
06-10-2005,12:52:28 : WARNING: Unable to remove DLOAgent share.
06-10-2005,12:52:28 : WARNING: Unable to remove service DLOAdminSvcu. The service does not exist.
06-10-2005,12:52:28 : Executing migration of data from 9.x
06-10-2005,12:52:28 : Loaded C:\Program Files\VERITAS\Backup Exec\NT\bemigl.dll
06-10-2005,12:52:28 : Got the proc address for MG_NonUiInit
06-10-2005,12:52:28 : Got the proc address for MG_Start
06-10-2005,12:52:28 : In BeMigl MG_Init
06-10-2005,12:52:28 : In BeMigl Init
06-10-2005,12:52:28 : Got Module handle for bemigl.dll
06-10-2005,12:52:28 : Xml File name:
06-10-2005,12:52:28 : C:\Program Files\VERITAS\Backup Exec\NT\migconfig.xml
06-10-2005,12:52:28 : Number of libraries to load 3
06-10-2005,12:52:28 : Adding C:\Program Files\VERITAS\Backup Exec\NT\pvlupgrade.dll to the library list
06-10-2005,12:52:28 : Adding C:\Program Files\VERITAS\Backup Exec\NT\jobmigration.dll to the library list
06-10-2005,12:52:28 : Adding C:\Program Files\VERITAS\Backup Exec\NT\catupgrade.dll to the library list
06-10-2005,12:52:28 : exiting ReadXMLFile
06-10-2005,12:52:28 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:52:28 : Migration running in silent mode
06-10-2005,12:52:28 : Initializing migration library 0
06-10-2005,12:52:28 : Assigning function pointers.
06-10-2005,12:52:28 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:52:28 : Querying version data
06-10-2005,12:52:28 : Initializing migration library 1
06-10-2005,12:52:28 : Assigning function pointers.
06-10-2005,12:52:28 : Initializing migration library 2
06-10-2005,12:52:28 : Assigning function pointers.
06-10-2005,12:52:28 : Executed lp_MG_NoUiInit
06-10-2005,12:52:28 : In BeMigl MG_Start
06-10-2005,12:52:28 : Running migration library 0
06-10-2005,12:52:28 : library Name C:\Program Files\VERITAS\Backup Exec\NT\pvlupgrade.dll
06-10-2005,12:52:28 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:52:28 : ADAMM upgrade started
06-10-2005,12:52:29 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:52:29 : Backup Exec Device & Media Service Database, version 9.000001 is up to date. No changes are required.
06-10-2005,12:52:29 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:52:29 : ADAMM upgrade ended
06-10-2005,12:52:29 : Success 0 running migration library 0
06-10-2005,12:52:29 : Running migration library 1
06-10-2005,12:52:29 : library Name C:\Program Files\VERITAS\Backup Exec\NT\jobmigration.dll
06-10-2005,12:52:29 : USE MASTER
EXEC xp_cmdshell '"C:\Program Files\VERITAS\Backup Exec\NT\RunSQLScript.cmd" DC1\BkupExec BEDB DBUpgrade.sql'
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : Job Migration Success
06-10-2005,12:54:10 : Success 0 running migration library 1
06-10-2005,12:54:10 : Running migration library 2
06-10-2005,12:54:10 : library Name C:\Program Files\VERITAS\Backup Exec\NT\catupgrade.dll
06-10-2005,12:54:10 : Logging: catUpgrade : Delete data of catalog index catmedia table

06-10-2005,12:54:10 : Logging: catUpgrade : Delete data of catalog index BackupSet table

06-10-2005,12:54:10 : Logging: catUpgrade : Delete data of catalog index CatResource table

06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:10 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:11 : In setpercentcomplete no pMigUI returning.
06-10-2005,12:54:11 : Logging: catUpgrade : Delete data of catalog index catmedia table

06-10-2005,12:54:11 : Failure 1 running migration library 2
06-10-2005,12:54:11 : lp_MG_Start failed with error 1
06-10-2005,12:54:15 : Executing StopBEServices_MSI.
06-10-2005,12:54:15 : Rolling back stop of BE services.
1 REPLY 1

Asma_Tamboli
Level 6
Hi,

Perform a repair install of Veritas Backup Exec and then perform a silent installation of the Service Pack 2 with the help of the following document:

How to install a Backup Exec Hotfix or Service Pack without user intervention. (Silent Installation)
http://support.veritas.com/docs/274398

Hope it helps!
NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.