Services hang at startup

[544401004]

I'm running BE 9.00 Rev 4454 on Windows 2000 Server SP4. Several services hang at start up when set to 'automatic.'

The event log shows error 7022 "The Backup Exec Device & Media Service service hung on starting." and error 7031 "The Backup Exec Device & Media Service service terminated unexpectedly." Error 7001 is also generated.

I can start the BE services without any problems as long as they are set to manual and the server has finished booting.

It seems as though this issue started occurring after the server was configured for Terminal Services Application Server mode. Office 2000 was also installed at this time. I reinstalled BE but the problem still exists. I ran BEUtility and repaired the database but that didn't help.

Any suggestions?

Thanks,

Pete

[anoop_nair_2]

Hi,

I suggest you to upgrade to BE v9.1.

BEWS 9.1 is a free downloadable upgrade inclusive of previously installed agents and options from Backup Exec 9.0 for Windows Servers agents and options.

We would suggest you download and install it using the following technote's:



http://seer.support.veritas.com/docs/264658.htm

# Update all agents/options on all remote systems.


Additional Information:



http://seer.support.veritas.com/docs/262414.htm



http://seer.support.veritas.com/docs/263944.htm



http://seer.support.veritas.com/docs/261695.htm

[Ameet_Thakkar]

Let us know the outcome of steps mentioned earlier. Let us know if the problem still exists and revert back with the error message.

[544401004]

Upgraded to BE 9.1 rev 4691 and the problem stil exists when the services are set to Automatic.

Services applet shows the following status:
Backup Exec Agent Browser: Started
Backup Exec Device & Media Service: Starting
Backup Exec Job Engine:
Backup Exec Naming Service: Started
Backup Exec Remote Agent for Windows Servers: Started
Backup Exec Server:

System event log shows Error 7022: The Backup Exec Device & Media Service service hung on starting.

What else should I try?

[SANDEEP_PILLAY]

you can do the following steps to resolve the issue.
update to the latest MDAC version 2.8.
for the same , go to the following link:
http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&DisplayLang=en

then you can update to the latest jet pack ver 4 service pack 8 for the same , go to the following link:

http://www.microsoft.com/downloads/details.aspx?familyid=1e268b39-533e-48b0-b8d7-1781befde1f8&displaylang=en


Please install Backup Exec 9.1 Service pack 1 after upgrading to 9.1 from the following link:

http://seer.support.veritas.com/docs/267182.htm

Before starting the backup services, please disable the anti vrus for isolation purposes and verify the results.

We hope this helps.

[Abhinav_Bindroo]

Assuming the solution provided is correct. Also, there is no response from the customer within 2 days from the last reply by Veritas