Stopping endpoint for backupexec

[greyclear]

Backup exec cannot backup a Windows 7 workstation with endpoint running. Unfortunately we one machine that works just fine and it is unknown as to why, while two others cannot do anything while endpoint is running. How do I stop it so the backup can run?

[lmosla]

You could exclude the Backup Exec processes on the media server and any running on the Windows 7 machine

C:\Program Files\Symantec\Backup Exec\beremote.exe

C:\Program Files\Symantec\Backup Exec\beserver.exe

C:\Program Files\Symantec\Backup Exec\bengine.exe

C:\Program Files\Symantec\Backup Exec\benetns.exe

C:\Program Files\Symantec\Backup Exec\pvlsvr.exe

C:\Program Files\Symantec\Backup Exec\BkUpexec.exe

C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe

[greyclear]

On which the local machine or on the server/console end? I have this setup as a policy on the other end under firewall->rules->allow

Also I have the entire folder as an exclusion on the local PC

[Maddy888]

Hi Greyclear,

You need to exclude from both end, try stopping endpoint if its symantec smc -stop will work then try taking backup.

Regards

Maddy

[VJware]

Add exclusions per these KB articles ~

http://www.symantec.com/business/support/index?page=content&id=TECH203207

http://www.symantec.com/business/support/index?page=content&id=TECH203209

[greyclear]

Here is the problem I am having..For the machines that are having a problem they all have this. If I stop the firewall problem goes away. All of these machines are local to the backupexec server. What else could be wrong?

 Job ended: Friday, January 24, 2014 at 10:39:33 AM

Completed status: Failed
Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors

[greyclear]

FYI, all of the exceptions are added to the symantec server. These are managed clients

[lmosla]

run debugging for more troubleshooting information http://www.symantec.com/docs/HOWTO11932

[Laurie_Downey]

Make sure that IPv6 is also not enabled and check the publishing tab of the remote agent and remove any entries in the top box other than the BE server listed by name and IP:

http://www.symantec.com/docs/TECH65151