Symantec Backup Exec 2010 R3 - The backup-to-disk device is offline.

[pportnoy]

Hello,

we're doing backup to network share. Network share is accessbile.

Symantecis throwing following error: The backup-to-disk device is offline. 

This is typically caused by the folder becoming inaccessible due to it being deleted, renamed, or unshared. It may also be caused by a disk full condition. The folder state has been set to offline. Please attend to this condition. Additional detail may be found in the Event Viewer - Application Log.) 

We found a hotfix for 2012 version: http://www.symantec.com/business/support/index?page=content&id=TECH201596#

Is there something like that in 2010?

Thanks!

[pkh]

In the Devices tab, right-click on the B2D folder and select inventory to get it online

[CraigV]

...does that B2D still exist on the physical disk it is hosted on?

Thanks!

[pportnoy]

It helps but we have to do it every day.

Can we find out why it goes offline?

[pkh]

The device will be considered offline when BE is unable to contact it.  Most commonly, this is due to heavy network load and/or slow remote server/device.  Since we do not have access to your environment, you are the best person to answer this question.

You can schedule an inventory job to run before your backup starts.