Symantec are you here??

[FD]

Where is one supposed to get in touch with the Backup Exec 10d support?
The help/contact form says that since January 2006 the only way to contact support is with this forum, bue here I don't get any answer.

Where are you Symantec? We paid a lot of money for your software and would like to get some simple answers...

[tejashree_Bhate]

Hello,


If you want a paid support then you may contact us through your local support number. You can see a list of support numbers at our support website:
http://support.veritas.com/prodlist_path_phone.htm

Please note that you may be charged for this service.

For the latest details on pricing, please visit http://support.veritas.com/srv_portfolio/srvc_pricing_matrix.htm

If your issue falls in the install eval category you may open an email case.

Else you may log on your query in the forum

Thanks.

[David_Bilsby]

Hi

I totally agree with you. The support from this forum is next to useless. My backup exec install is virtually unusable and despite numerous posts detailing exactly the steps I have taken, including steps from other similar posts, I have had no USEFUL replies from any Symantec staff. When someone did dain to reply I was asked for a dll version which I replied to within hours, since then I have had nothing for almost a week.

My install is less than 4 months old so I would expect some free support.

David.

[Swati_Joshi]

Hi Francesco,

We do apologize for the delay in response.

Could you please post your exact query on the forum?

As explained earlier, you can have a phone support as well as e-mail support.

Please elaborate.

Thanks,

[FD]

Hi,

here is my question: http://forums.symantec.com/discussions/thread.jspa?frm_action=/discussions/doLogoutRedirect.jspa&messageID=4458666&&redirect=true

Thanks,
Francesco