System State Registry Hive Files Skipped

[Anna_Maria_LoPi]

I am using BackupExec 9.1.4691 to backup a particular server's system state and it keeps skipping the Registry Hives. The remote agent is functioning correctly and the AOFO is installed on the server. We have tried rebooting the server to try and correct the issue, but it does not solve the problem. The System State portion of the backup has been separated from the rest of the server as its own job (as suggested by Veritas forum tech). Any other suggestions are appreciated. Thanks.

[Anna_Maria_LoPi]

I have added the IP Address of our backup server to the hosts file of the target server and vice versa. All of the physical HDDs have enough free space and have been defragmented. Are there any other steps to try to solve the issue? Thanks.

[Sharvari_Deshmu]

Hello,

Does the backup job give any error message?
if yes please paste the exact error message.

Thanks,

[Anna_Maria_LoPi]

The error message is:
Unable to open the item \\SERVERNAME\System?State\Registry\software - skipped.

[Sharvari_Deshmu]

Hello,

Please free up some space on the drive where it is giving the error and then verify the result.

Thanks,

[Anna_Maria_LoPi]

All of the local hard disk drives on the server have plenty of free space.

[Anna_Maria_LoPi]

I am still unable to resolve this issue. Does anyone have any other suggestions regarding this? Thanks.

[A_van_der_Boom]

Is the account BE is using to backup data a member of your servers local administrator group ? If not you could add it to the group and see if this resolves your problem.

Regards
A van der Boom

[Anna_Maria_LoPi]

The account used to backup the server is already a member of the local administrators group on the server.