Tape Unit missing in Veritas config

[Admin_Administr]

We are working with a SBS2000 Server.
Extrnal tapeunit (freecom DLTVS160)
In windows my comupter hardware we can see the external tapeunit but in Veritas exec we cant see the tapeunit. We used Tools> Wizards >Device Wizard and the tape unit is reconised we must reboot and then the tape unit should be seen in the divece list but we cant see it and cant restore from it. You can callus at +31 33 7890789
(mailboxes should be restored yesterday !!

[Deepali_Badave]

Hello,

Since the Backup exec does not recognize the device perform the following preliminary troubleshooting steps:

-- Check if the device is compatible with Backup Exec v9.1
Refer the following technotes:

Backup Exec 9.x for Windows Servers Standalone Drives Hardware Compatibility List
http://seer.support.veritas.com/docs/275247.htm

-- Backup Exec 9.x for Windows Servers Libraries (with Tested Drives) Hardware Compatibility List
http://seer.support.veritas.com/docs/271383.htm

-- If the device is compatible and tested then install the latest Veritas device drivers using following technote:

VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only) http://seer.support.veritas.com/docs/273853.htm

NOTE : If we do not receive your intimation within two business days, this post would be marked ‘assumed answered’ and would be moved to the ‘answered threads’ pool.

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.