The Backup-to-Disk device is Offline.

[Kyle_Trott]

Among my many annoyances with Backup Exec 10.0 Rev 5520 with SP1 - this one is the worst, I think.

I am running Backup Exec 10.0 Rev. 5520 with SP1 on a Dell PE 2650 - Windows 2003. I have an external array, a PowerVault 220, where I have all of my Backup-to-Disk devices located.

This is very random - meaning it is not always the same folder(s) and the folder(s) that give this media error today, may not give the error tomorrow.

My error is this:

The Backup-to-Disk device is offline.

This is typically caused by the folder becoming inaccessible due to it being deleted, renamed, or unshared. It may also be caused by a disk full condition. The folder state has been set to offline. Please attend to this condition. Additional detail may be found in the Event Viewer - Application Log.

I have checked out the following articles, with no success:
http://seer.support.veritas.com/docs/252415.htm
http://seer.support.veritas.com/docs/236295.htm
I have even tried re-installing BE from scratch

It is very tedious and I hate having to sit and watch my backups to make sure the 'device' stayed 'online' while the backup job starts. This happens very sporadically - I can be sitting watching via BackupExec and it happens - no one will be logged onto the backup server, and I will receive emails that the Device is offline. There does not appear to be any rhyme or reason for this to be happening. This can be a larger problem when I am away from the office for any length of time, and no one can manually right-click the device and put it back 'online'...

Does anyone have any ideas?

Thanks,
Kyle

[Deepali_Badave]

Hello,

Please check the event logs to ge the related error.



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[Kyle_Trott]

Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:58057
Date:5/10/2006
Time:10:39:49 PM
User:N/A
Computer:backupserver01
Description:
Backup Exec Alert: Media Error
(Server: "backupserver01") The Backup-to-Disk device is offline.

This is typically caused by the folder becoming inaccessible due to it being deleted, renamed, or unshared. It may also be caused by a disk full condition. The folder state has been set to offline. Please attend to this condition. Additional detail may be found in the Event Viewer - Application Log.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

when i do the eventlookup - it points me to
http://seer.support.veritas.com/docs/280614.htm
http://seer.support.veritas.com/docs/252415.htm
-- http://seer.support.veritas.com/docs/236295.htm

None of these are the least bit helpful for me, unless I am missing something in the articles. This is so random, I'm not sure if there is even going to be a solution...

[tejashree_Bhate]

Hello,

Recreate the backup to disk folders and verify.


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