Hi all,
I’ve recently installed Backup Exec for Windows Servers v10, and I’m having some problems getting the individual mailbox backup to work with exchange. It lets me select the option for the mailbox backup, and I can see the list of mailboxes, but if I click on the plus sign next to a mailbox, instead of showing the folders inside, it just says “none” as if the mailbox was empty. Then, when the backup runs, it comes up with a directory not found or bad data error message for each mailbox.
The information store backup seems to work fine, however, and the mailbox backups used to work fine with the same logon credentials when I used ARCServe BrightStor 9.
Here are the details…
1. I am running Backup Exec for Windows Servers v10
2. I have the MS Exchange agent installed on the backup server and the remote agent installed on the exchange server.
3. The exchange version is 5.5.
4. The account I am using to backup the exchange has organisation, site and server rights on the exchange (service admin).
Things are slightly complicated by the fact that the backup server is running Windows 2003 and we’re in mixed mode, but as I mentioned above, this didn’t affect anything when using ARCServe and we have a similar setup working with Backup Exec at other sites (although I did not set those ones up).
Could this be some kind of permission problem, or is this a known issue? Do I have to install an outlook client on the backup server with a profile setup? As far as I can tell, this shouldn’t be necessary, but I’m sure it must be something I have failed to do!
Any help would be hugely appreciated!
Thanks,
Chris