β03-16-2010 02:22 PM
I'm trying to install Backup Exec 2010 for Windows onto a test server that I have - I've used it to install Backup Exec v11d, v12 and v12.5.
When I attempt an upgrade it fails during the Microsoft SQL Express installation. The SUMMARY.TXT log:
Microsoft SQL Server 2005 9.00.4035.00
==============================
OS Version : Microsoft Windows Server 2003 family, Standard Edition Service Pack 2 (Build 3790)
Time : Tue Mar 16 10:47:22 2010
Machine : SANDBOX2
Product : Microsoft SQL Server Setup Support Files (English)
Product Version : 9.00.4035.00
Install : Successful
Log File : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0003_SANDBOX2_SQLSupport_1.log
--------------------------------------------------------------------------------
Machine : SANDBOX2
Product : Microsoft SQL Server Native Client
Product Version : 9.00.4035.00
Install : Successful
Log File : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0003_SANDBOX2_SQLNCLI_1.log
--------------------------------------------------------------------------------
Machine : SANDBOX2
Product : Microsoft SQL Server VSS Writer
Product Version : 9.00.4035.00
Install : Successful
Log File : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0003_SANDBOX2_SqlWriter_1.log
--------------------------------------------------------------------------------
Machine : SANDBOX2
Product : MSXML 6 Service Pack 2 (KB973686)
Product Version : 6.20.2003.0
Install : Successful
Log File : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0003_SANDBOX2_MSXML6_1.log
--------------------------------------------------------------------------------
Machine : SANDBOX2
Product : SQL Server Database Services
Error : The installer has encountered an unexpected error. The error code is 2259. Database: Table(s) Update failed
--------------------------------------------------------------------------------
Machine : SANDBOX2
Product : SQL Server Database Services
Error : The installer has encountered an unexpected error. The error code is 2259. Database: Table(s) Update failed
--------------------------------------------------------------------------------
Machine : SANDBOX2
Product : Microsoft SQL Server 2005 Express Edition
Product Version : 9.3.4035.00
Install : Failed
Log File : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0003_SANDBOX2_SQL.log
Last Action : ValidateUpgrade
Error String : The installer has encountered an unexpected error. The error code is 2259. Database: Table(s) Update failed
Error Number : 2259
--------------------------------------------------------------------------------
And in the installation log:
03-16-2010,10:46:22 : "D:\BE\WINNT\INSTALL\SQLExpress\SQLEXPR.exe" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC SQLACCOUNT="NT AUTHORITY\SYSTEM" SQLPASSWORD="" UPGRADE=SQL_Engine ADDLOCAL=SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0 ADDLOCAL=All
03-16-2010,10:48:22 : V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error 1627. ***To search for information about this error, click here
03-16-2010,10:48:22 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details.
03-16-2010,10:48:23 : The return value for Microsoft SQL Express returned error code: 1603
03-16-2010,10:48:23 : Clean up Symantec installer keys.
03-16-2010,10:48:29 : BeSeqDlgs::DlgInstallComplete
03-16-2010,10:48:29 : AgentSeqDlgs::Misc_BE_CommonOps
03-16-2010,10:48:31 : The return code is: 1603
03-16-2010,10:48:32 : ERROR: Installation failed with error 1603. GetLastError = :0
I've searched and tried the "fixes" in the Symantec Support KB to no avail.
I have Acronis snapshots of this test server so I am able to start over and try various things.
The last thing I've tried, which is prompting me to solicit assistance, is I've uninstalled Backup Exec v12.5 (which was on this server) and the SQL Express that v12.5 installed. Rebooted the server and did an install.
The installation was progressing until the end when I got the following error: "The backup exec database version you are trying to use does not match the version of this install. Schema changes have been performed on this database which do not match the executables currently being installed. Install will not be able to continue at this time. Please visit the Symantec support web site for more information".
I'm at a complete loss since there was no database to start with and the SQL Express was part of the installer. When I search the Symantec support site I don't see anything that specifically relates to this error.
This is just a stand alone BEWS media server with no other SQL database other than what comes with the installation DVD.
Any help would greatly be appreciated!
Solved! Go to Solution.
β03-18-2010 10:27 AM
β03-16-2010 08:27 PM
β03-16-2010 08:39 PM
This is just a stand alone BEWS media server with no other SQL database other than what comes with the installation DVD."
So the last thing I did before posting for help was ensuring that there were no traces of Backup Exec and SQL (file system and in the registry).
At this point I'm probably going to have to call Symantec Support and log a case and hope they can provide a solution. I'm reluctant because I've not had good luck when calling them in the past (and I pay for the maintenance and support each year!).
I'm in the process of spinning up a Windows 2003 (32-bit) Server on my ESX server to see if I get the same error.
Thanks again for the reply, though.
β03-16-2010 09:01 PM
β03-16-2010 09:37 PM
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β03-18-2010 08:22 AM
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β03-18-2010 10:27 AM
β03-18-2010 10:43 PM