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Unable to log on to Windows following backup - no windows security screen

chairmanmaw
Level 2

‎06-18-2009 02:55 AM

Hello everybody,

I am experiencing the following scenario on a few servers. It's intermittently repeated on the servers as well.

A nightly backup runs and is 100% successful. SQL/Windows system state and data drives are all backed up.

When I return to work the following morning I am unable to log in to windows. A blank screen is presented with a cursor - no windows security screen or login prompt.

I am able to remotely view the event log and connect to the server shares.

The event log has no specific errors in it other than backupexec timeout errors, which I believe are common;

Event ID 7000

The Backup exec Remote Agent for Window systems service failed to start due to the following error;

The service did not respond to the start or control request in a timely fashion

This happening more frequently. I am running backup exec remote agent version 12.5.2213.101

Has anyone experienced the same thing and can help?

Thanks,

Martin
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2 REPLIES 2

Gilly-Bhoy
Level 6
Partner

‎06-18-2009 04:57 AM

Is the server rebooting? Do you see the usual three entries for Event Viewer that signify a reboot?

1. the event log service has stopped, 2. Processor Information..., 3. The event log service has started

You say "this is happening more frequently". Can you confirm that it was/was not happening prior to the BE install?

You could disable the Remote Agent service for an evening and see if the server is stable the next morning.

Gilly

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chairmanmaw
Level 2

‎06-19-2009 02:50 AM

Thanks for the reply

1. No the server doesnt reboot. A reboot is required however. I have to reboot the server before I can log back in to it.
2. The server is a VM running a single processor with 2GB RAM
3. Yes the event log service has started/hasnt stopped

"Can you confirm this was/was not happening prior to the install?" Yes, this was not happening prior to the installation.

Im wondering whether an agent upgrade could have caused this problem?

No, I cant disable the BE RA service over night. This happens sporadically so Its hard to predict when it might happen again. I will also investigate the backup server.

Thanks for the input. If you have any other ideas, let me know!
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