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Unable to manually update Agent after FP4 release

theojh
Level 3

‎05-16-2016 01:28 PM

We have several servers that we have to manually update the agent since BE is unable to update them through the console.  When I attempt to update the agent using the install directory, which is how we have done it in the past, it wants to repair the agent.  It seems the agent install point doesn't recognize that there is an updated version of the agent in the directory.  I have tried running the exefrom the updates folder and it won't run.  Any thoughts?

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2 REPLIES 2

CraigV
Moderator
Moderator
Partner    VIP    Accredited

‎05-16-2016 02:20 PM

Tried a push-install from the media server?

Or even uninstall/reinstall of the RAWS agent?

Thanks!

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theojh
Level 3

‎05-16-2016 02:28 PM

I can't push from the media server.  Some of our servers do not update.  I haven't tried reinstalling since I can't restart several servers if it is needed.  One other note, I did have some servers running on the BE 2014 agent that when I updated them, they updated to the FP4 version. 

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