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Unable to restore exchange 2016 files, database says none

jmarintzer
Level 2

I am tring to restore an exchange 2016 folder from backup exec but when i drill down to my database backup exec is just saying none. All of my jobs are completed successfully and it shows 180 gig of data has been backed up.

Please help i've add a screenshot.

5 REPLIES 5

CraigV
Moderator
Moderator
Partner    VIP    Accredited
Try duplicating the Information Store to disk first and then run the restore. Thanks!

duplicate the information store from backup exec?

Do you know the steps to do this?

If i do a restore of the entire Microsoft Exchange Server database. To a differnet folder location i get this error

 

Job Log: BEX_ALUM_BACKUPS_02385.xml

Job ended: Wednesday, July 19, 2017 at 10:22:12 AM
Completed status: Failed
Final error: 0xe000ff00 - Unable to restore some Microsoft Exchange components because one or more of the databases are currently mounted, or because the recovery storage group or recovery database is not properly configured. Use the Exchange System Manager or Exchange Management Console to check the configuration of the recovery storage group or recovery database and the mount status of the databases.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-65280

Riyaj_S
Moderator
Moderator
Employee Accredited Certified

Are you trying to restore GRT items ? If yes, then this issue is resolved by following hotfix :

https://www.veritas.com/support/en_US/article.000126392

Backup Exec 16 Revision 1142 Hotfix 126393 (000126393)

Thanks and Regards,

Riyaj

This says a hotfix for backup exec 16, i have backup exec 15...do i need to purchase backup exec 16?

Riyaj_S
Moderator
Moderator
Employee Accredited Certified

You may follow the steps mentioned in the following technote to access the BE 16 license keys:

https://www.veritas.com/support/en_US/article.000100418

If you are unable to log in or see license information then please reach out to our licensing team using toll free numbers provided on following link :

https://www.veritas.com/content/support/en_US/contact-us.html

Thanks and Regards,

Riyaj