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Support

Upgrade BE2012 to BE2014 Windows Agents

Wulfhere
Not applicable

‎06-14-2014 05:20 PM

We are in the process of renewing our maintenance agreement for BE server and VMware esxi. My question is, if maintenance is up to date on the server, do I have to pay for maintenance on the Windows agents (which I currently have 7) to upgrade those? or is the agent upgrade included on the free upgrade I have seen posted (as long as I have maintenance on the BE server)?

Will I have to insert a new 'serial' number for the agents, as I will for the server?

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1 REPLY 1

pkh
Moderator
Moderator
   VIP    Certified

‎06-14-2014 05:59 PM

Yes. You have to pay for maintenance for the agents if you want to have a free upgrade for them.  The agent licences are not the same as that for the core BE.

You will have to have new licence keys for the agents when you upgrade to BE 2014.

Do confirm all these with the Symantec Licencing department.

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