Upgrade Notificaton Letter

[Lawrence_Kosin]

When might I expect to see my 'Invitation to Upgrade letter??

[RahulM]

We have started sending the notification since Feb 19th.

We are sending over 40 thousand notification per week and should be able to cover everyone within 4 weeks.

[Goldie]

If you haven't received your upgrade notification email...and you have a critical need to start using the new release...you can retrieve your eligible BE12 license keys direct from the Symantec License Portal  (requires customer ID or product serial # for login)...then go to FileConnect and download the software. The following doc will walk you through the procees as well showing a sample of the customer notification letter  ...and all the other links you need.

http://eval.symantec.com/mktginfo/enterprise/other_resources/b-backup_exec_12_how_to_upgrade.en-us.p...

[Goldie]

If you have not received your customer notification email which will include your eligible license keys you can also do the following:

Step 1:
Retrieve your eligible license keys from the Symantec Licensing Portal (https://licensing.symantec.com/
acctmgmt/index.jsp). You will need a customer ID number or product serial
number to log into the Licensing portal.

Step 2:
Go to FileConnect (https://fileconnect.symantec.com) and download your BE12 or BESR8 software. To enter the site, have the
serial number of your software for login.

Step 3:
Once you download the software from FileConnect, simply install your BE12 or BESR8 license keys.

TroubleShooting:
If you have any other licensing questions you can contact Customer Care.
http://www.symantec.com/business/support/assistance_care.jsp

[Lawrence_Kosin]

I stil don't have my upgrade notification and when I try to use the above procedure, it doesn't list anything past BE10 even though I am running BE11. I renewed my maintenance the beginning of the year so I SHOULD be in the system.