User share error message: Backup failed

[Tony77]

Hi,

We made upgrade from Backup exec 2012 to 2014 version couple of days ago.

After the upgrade backup jobs failed with following error message:

Final error: 0x20000f3b - We found user shares on this machine but we are not sure what is installed on the machine.

Has anybody idea what is the reason for this error ?

Same error message comes from Windows 2003 and Windows 2008 machines. If I look situation from restore view, it looks that backup is OK, but job is still with failed status.

We are using Backup exec 2014 and the backup server is Windows server 2008 R2.

[CraigV]

Tony: I'd suggest opening up a support query around this as it doesn't seem to be an error that has been investigated.

Thanks!

[Tony77]

OK,

Support case is now opened, let´s see what happens.

[MitchR]

What was the fix? I'm getting the same thing.