V-79-10000-11223 - VSS error on mounted drives

[NJF]

I am running backups on my mediaserver from mounted drives from another server

I am using backup exec 2010

The backups run with the exceptions below.

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Backup- BACKUPSERVER - AOFO: Initialization failure on: "F:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

V-79-10000-11223 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider that you selected cannot snap this volume. Select the default snapshot provider, and then run the job again.

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When I click on the drives under shadow copies I get Volume is not eligble for shadows copies which is correct as they are mounted drives.

Is there anyway of stopping symantec showing this exception as all I want symantec to do is backup some content on these drive.

I don't want it to do anything with VSS so I dont see why it is throwing this exception.

thanks

[CraigV]

Hi,

Is AOFO set to choose the VSS writer automatically, or have you specified one? If the latter, choose Automatic and see what happens.

Thanks,

Craig

[NJF]

Craig

In Advanced Open File I have "use Advanced Open File Option" unselected

I have also done it with "Automatically select open file technology"

I get the same warning with both

thanks

[CraigV]

Hi there,

Check the link below and see if it helps you at all...

http://www.symantec.com/business/support/index?page=content&id=TECH67073&key=15047&actp=LIST

Thanks!

[NJF]

Craig

thanks for the article

I looked at the article and my drives are "not eligible for shadow copies" as they are mounted snapshots.

I just want these mounted drives to be dealt with as if they were normal drives on the server and their files to be backed up normally

I am not using AOFO so I don't see why it is throwing these warning

thanks