V-79-57344-33039 - Error - Mount failed

[TimVervers]

yesterday i restarded my back-up server cause there where some issue's with the system.

I wasn't able to back-up before. (Tape couldn't be found)

But now it gives me a new error called

V-79-57344-33039 - Error - Mount failed
User canceled a Physical Volume Library operation.

I believe it's event id = 57744

Kind regards,

Tim Ververs

[Dev_T]

Hello,

Backup Exec has lost the communication with the Library.
We need to perform a power cycle of the network
1  : Turn OFF the Server and the Library
2  : Disconnect the Library
3  : Turn ON the Server (This step will delete all the entries of the Library from the Windows OS)
4  : Turn OFF the server and connect the Library
5  : Turn ON the library and let it boot
6  : Turn ON the Server and check the Device Manager for the Drives and the Medium changer

Make sure that the Medium Changer drivers are Microsoft (Unknown Medium changer) and the TAPE Drivers from Symantec.

Hope this helps...