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Support

V-79-57344-33928 - Access denied - for each and every user contact entry

Kevin_Ray
Not applicable

‎07-27-2006 11:02 AM

Backup- \\JBSMAIL\Microsoft Exchange Mailboxes V-79-57344-33928 - Access is denied.
Access denied to file John Q UserTop of Information StoreContactsJohn Contact.

This error has been occuring for the last sever backup cycles of our Exchange 2003 server. As far as I know, no security changes to the Administrators account or the Exchange storage have been made.

Fix?
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1 REPLY 1

tejashree_Bhate
Level 6

‎07-28-2006 04:28 AM

Hello,

Please refer to the following

GENERAL CHECK LIST FOR BACKING UP EXCHANGE SERVER:(This is applicable when you are getting access deinied error).
Please make sure following:

First of all make sure you have given following rights to the backup exec service account.
1) Domain admin
2) Exchange full admin
3) Local admin of the remote exchange machine.
Most of the time account does not have "Domain admin" and "Exchange FUll admin" rights.
4) Most Important: Make sure the Backupexec service account has a unique mailbox (Ex-"admin" and "administrator" is not unique because they contain the same subset of characters).

If not please create it and activate the mailbox by sending atleast one mail.You can even check in the system manager if the mailbox is listed there or not?
If this does not help,Proceed further.

Is the mailbox hidden in the exchange address list.
If yes, then please Unhide the mailbox from Exchange Address lists. (From the active-directory--right click the user--properties---click exchange advanced---uncheck the box.

If nothing helps, Create a new user in the A/D and give it all the rights (Local/domain/exchange full) admin rights and try to attach with this account.



Related Documents:
Logon Account " " failed to access "\\SERVER\Microsoft Exchange Mailbox". Access Denied
http://support.veritas.com/docs/256313
How to confirm that an Exchange mailbox name is unique within the Exchange organization when configuring VERITAS Backup Exec (tm) to back up Exchange mailboxes
http://support.veritas.com/docs/256537

How to protect Exchange 2000 and 2003 servers using the Backup Exec for Windows Servers Exchange Agent
http://support.veritas.com/docs/266074


Thanks
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