for the past two days i started to get failed backup with error message V-79-57344-65072 - The connection to target system has been lost. Backup set canceled., now whats strange is that this happens when the media server is trying to bakup its local disks D and E drives. the backup of other windows servers thats on a seperate job and scheduled to start after local disks on media server complete succesffuly. when i check the event log i get the following which is exactly arount the time when the local back of the media server is about to start. when i check the services the backup exec remote agent for windows is not running but in automatic startup type. i can start it manually but the backup of local disk on media servers fails. this server has been in production for 4 months with the same backup jobs now and we had no such issues prior.
now i know there are some updates for the BE2010, if i install them would they fix this issue? does the update requie restart of the media server and agents once they are all updates?
server env> everything was fresh installed.
windows 2008R2
backup exec 2010
Media server: Version 13.0 Rev 2896(64bit)
I get event ID 257: with description "A memory dump has been captured C:\Program Files\Symantec\Backup Exec\BEDBG\beremote.exe_18912_0.dmp"
then:
Event ID 1000
Faulting application name: beremote.exe, version: 13.0.2896.0, time stamp: 0x4b184ba1
Faulting module name: MSVCP80.dll, version: 8.0.50727.4927, time stamp: 0x4a27431a
Exception code: 0xc0000005
Fault offset: 0x000000000002bb72
Faulting process id: 0x49e0
Faulting application start time: 0x01cb75dad68fa3a7
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_88dce9872fb18caf\MSVCP80.dll
Report Id: 9d601fb7-e22a-11df-80d7-a4badb2215df
